Director, Plan Sponsor Onboarding

6 months ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

At the core of our Canadian strategy, we put the customer at the center of everything we do. Our Group Benefits business supports over 25,000 employers and their employees across Canada. This leadership role is an incredible opportunity to have a significant impact on our Plan Sponsor journey.

As a key member of the Plan Sponsor Services team, the **Director, Plan Sponsor Onboarding**

will be accountable for ensuring an exceptional plan sponsor onboarding experience for our largest and most complex clients. Onboarding will span a number of workstreams including client agreements, operational implementation, product, IT, communications and plan member experience.

This role requires strong problem-solving skills and a highly collaborative leader with proven capability in identifying risks, influencing internal partners and navigating challenges to ensure business objectives are met.

**Key Responsibilities**
- Work with internal partners to identify deliverables, interdependencies and impacted areas required to successfully onboard complex clients
- Maintain oversight of all components of plan sponsor onboarding and work with internal partners to ensure successful delivery
- Lead program management activities such maintaining an overall project plan, milestone and impact planning and progress reviews
- Identify and manage risks to timeline, operations and cost
- Drive a client experience focus while balancing impact to Manulife
- Serve as a primary point of escalation and solutioning for internal teams
- As necessary deep dive into specific workstreams to remove roadblocks and solve emerging issues
- Provide regular updates to executive leadership on onboarding status
- Drive the assessment of the current Corporate Implementation process and provide recommendations on how to improve (e.g. leading the documentation of the current scope, struggles and recommendations for improvements)
- You are a highly effective change agent who can thrive in an ambiguous and dynamic environment.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- Ability to collaborate, partner, initiate and maintain cross-departmental and intra-divisional relationships
- Understanding of Group Benefits products/financial arrangements including underwriting practices, compliance, and vendor management, is considered an asset
- Bias towards action and strong problem solving skills
- 7+ years of program management experience
- Excellent communication and influencing skills at various levels of the organizations
- Relationship building in a matrix environment
- Ability to handle complex issues with a proven ability to adapt to changes quickly and easily within the business and organization
- Ability to balance competing demands with little management direction/support

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all partners and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and prim

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