Facility Customer Service Coordinator

2 weeks ago

Montréal, Canada Sherwin-Williams Full time

The Facility Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. This position contributes to the growth of our business through supporting current and potential customers, handling inquiries and determining their product needs.

Written and oral fluency in Canadian French is a requirement.

The individual selected for this role will be expected to work at Facility #8716, located at: 11470 Albert-Hudon, Montreal, Quebec H1G 3J6

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colours Show

**What is the Process to get Started?**

Step 1 - Online Application

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 - Digital Interview

You’ll be able to record and complete your video interview anytime, anywhere While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 - In-Store Interview

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
- Ensure high levels of customers satisfaction through excellent service
- Build positive relationships with customers
- Intake, process, and verify customer orders to ensure they are completed and documented accurately
- Build and maintain knowledge of all products to ensure effective customer recommendations
- Act as liaison between customer, sales representatives, and store staff
- Ensure compliance with policies and procedures including safety, loss prevention, and security
- Follow quality service standards and comply with procedures, rules and regulations
- Assist with moving and loading product
- Operate batch tinting equipment, as needed

**Minimum Requirements**
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion

**Preferred Qualifications**
- Have an associate degree or higher in Business, Sales, or Marketing
- Have at least one (1) year of work experience in customer service, retail, or sales
- Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollys, conveyor belts, etc.)
- Have previous work experience selling paint and paint related products
- Have prior work experience operating tinting or color matching equipment

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