Hotel Guest Services Agent

2 months ago

Langley, Canada Cascades Casino Resort Full time

**Job Type: Casual/ Part-Time/ Full-Time**

**The Gateway to Your Future**
As a Guest Services Agent, you are the first person our guests see, and play an important role in creating a comfortable and memorable Gateway experience. You will receive, check in, and check out hotel guests and respond to inquiries.

**A Great Fit, if You**
- Have a smile and patience for everyone you meet, and are willing to go the extra mile to satisfy guests
- Are empathetic and have a strong sense of urgency to provide solutions
- Can juggle multiple tasks and stay calm under pressure
- Are detail oriented and work well with computers
- Benefit from working flexible hours, evenings, and weekends

**We Provide**
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities

**Key Responsibilities**
- Makes and confirms reservations via telephone, online and in person
- Proactively responds to guest needs; answers inquiries pertaining to hotel services, the casino, and local activities
- Handles guests concerns with tact, and seeks assistance as needed
- Observes and reports any security issues to a supervisor or appropriate party

**What You Bring**
- Three years banquet experience in the hotel conference/hospitality industries
- Two years supervisory experience
- Post-secondary education in Hospitality or related field
- FOOD SAFE Level 1 or equivalent Certificate is an asset
- Ability to stand for long periods of time
- Ability to lift up to 50 pounds

**Why Work With Us?**
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy.

**Get to Know Gateway**

Not the right fit this time? Follow us on our careers social media pages

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