202404-8222 - Health & Safety Consultant

3 weeks ago

Remote, Canada Workplace Safety & Prevention Services Full time

**JOB TITLE**:Health & Safety Consultant

**POSITION OPENINGS**:1

**STATUS**:Permanent, Full Time

**LOCATION**:Home Office

**REGION**:Central West Ontario

**HOURS OF WORK**:35 hours/week

**Job Summary**

Reporting to the Consulting Services Manager, the Health and Safety Consultant role is responsible for providing health & safety services and solutions (both virtually and in person) to customers. The Consultant works within a team to ensure annual goals and objectives associated with the WSPS Strategy are accomplished. The core accountability for the Consultant is ensuring high quality services are provided to customers, on time and within budget, resulting in high customer satisfaction.

**Responsibilities**

Note: Percentages refer to approximate % of time spent on each area, over the course of a given year

**1. DELIVER SOLUTIONS TO CUSTOMERS/CONDUCT BILLABLE SERVICES TO CUSTOMERS (60%)**
- Collaborates with Account Managers (AM) & Senior Account Managers (SAM) to ensure projects are effectively executed, meeting identified customer needs and ensuring a high degree of customer satisfaction and retention
- Accountable for the delivery of solutions (both in person and virtually) to customers maintaining quality standards, project timelines and budget
- Stays in constant communication with the AM & SAM to ensure a successful implementation of the project
- Support the Health and Safety Excellence program, as directed
- Promotes the benefits of implementing health and safety initiatives while working at customer sites and/or virtually, actively looking for opportunities to expand the service offering to the customer
- Communicates the identified opportunities to AM/SAM for follow-up with the customer
- Utilizes established internal delivery processes to support the customer with the implementation of health and safety solutions based on customer business needs and existing organizational processes and structure
- Assess client needs and work diplomatically within political framework of unionized and non -unionized workplaces and liaise with various stakeholders (e.g. MLTSD, senior management, supervisors, workers) to assist customers in complying with legislations, standards and best practices
- Proactively responds to customer information requests promptly and accurately, acting as a resource or gateway for information and service
- Updates customer plans with new customer information on a regular basis
- Provides on-site and public training and facilitation services to customers to increase workplace health and safety awareness, using established WSPS training standards and materials
- Provides gap assessment, audit, hazard risk assessments and program development support to customers

**2. RELATIONSHIP-BUILDING (20%)**
- Nurtures, develops and maintains relationships with assigned customers while delivering services
- Promotes WSPS at key events/speaking engagements and trade shows and effectively serves as a “brand” ambassador in the market
- Meets regularly with Consulting Services Manager, AM/or SAM to review customer plans and ensure the successful planning, implementation and delivery of seamless high quality customer solutions
- Follows up regularly with customers to ensure ongoing satisfaction
- Internally acts a Subject Matter Expert (SME) as assigned to projects or teams and provides current health & safety expertise and advice on all WSPS solution offerings including products, services and programs, as assigned

**3. INTERNAL TRANSITION SUPPORT AND ADMINISTRATION (20%)**
- Executes delivery of customer solutions as per agreement/contract
- Identifies and flags potential project risks and proactively identifies solutions to mitigate risks
- Informs and enlists support from Consulting Services Manager when appropriate
- Leverage internal resources such as Technical Consulting team and hygiene peers to provide customer service as needed.
- Follows Consulting Standards in relation to deliverables using approved templates.
- Maintains records of all activities on the Customer Relationship Management (CRM) system on a regular basis and submits reports as required. Utilizes internal processes and tools regularly including: CRM, Microsoft outlook calendar, Business Portal, etc.
- Responds to internal and external inquiries to meet organizational service standards
- Provides input on continuous improvement of WSPS’ services
- Maintains home office files, materials, equipment, and office environment
- Ensures the proper and secure storage of information and documentation.
- Tracks metrics for assigned accounts (e.g. customer progression, cycle time, customer satisfaction)
- Keeps abreast of H&S knowledge and best practices related to the sectors and industries we serve. Communicates potential new opportunities including new products and services for customers, to the manager
- Other duties as assigned

**4. CONTRIBUTES TO A HEALTHY AND SAFE WORK ENVIRONMENT (at all times)**
- Adhere to WSPS po

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