Information Technology Technical Support Technician

3 months ago

Paris, Canada Tigercat Industries Inc. Full time

The Technology Support Technician is responsible for ensuring that the company’s Information Technology infrastructure and processes operate in a manner that provides a high degree of performance, reliability, and security. The position routinely acts in a technical lead capacity for projects, participates in Helpdesk and Systems issue resolution activities, and responds to systems alerts and fault notifications on-shift and after hours.

Day Shift - 5 x 8 hour shifts - Monday to Friday

This role will be supporting our Paris & Brantford Ontario locations

This is not a remote position

**Responsibilities may include**:

- Meet deadlines for workstation and printer Installations
- Participate in relocating PC equipment to various locations and perform workstation-related setups
- Support and maintain all Tigercat’s platforms, including physical, virtual, and cloud-based deployments
- Participate in creation of maintenance and service plans & perform preventative maintenance activities
- Travel between local Tigercat facilities as required
- Ensure the security of equipment and supplies
- Provide users with a fast, accurate, and secure method of gaining access to information that they require for working efficiently
- Be an active participant to meetings, providing information and recommendations
- Evolve and assess modern technologies in collaboration with other technical teams to evolve the ongoing roadmap
- Develop code needed for systems support/automation in scripting languages such as PowerShell, JavaScript, and Visual Studio. Automate repeatable processes and procedures
- Carry out other duties as assigned

**Skills and Experience**:

- Previous experience in technical support, data center, Virtual Infrastructure Management, or related fields an asset
- Effective communication skills with individuals at all levels of the organization.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to work efficiently as a part of a team as well as independently
- Excellent teamwork and team building skills
- Ability to adapt to and learn fast new software
- Attention to detail in all areas of work
- Superior time management skills, multi-tasking skills, and the ability to prioritize tasks with mínimal supervision
- Strong problem identification and problem resolution skills
- Strong customer service and troubleshooting skills
- Strong work ethic and positive team attitude
- Ability to interpret and implement company policies and procedures
- Excellent organizational skills
- Strong verbal and written communication with the ability to effectively articulate and communicate technical vision, possibilities, and outcomes across all levels in the organization
- Experience in Networking (Switches, Firewalls, WAN) considered an asset
- Willingness and own transportation to work at various plants as required

**What We Can Offer You**:

- Progressive health and safety program
- Interesting and challenging work and projects
- Opportunity to see and be involved with our products from start to finish
- Competitive Wages and Profit Sharing
- RRSP Matching Program
- Skills development and training reimbursement
- Family oriented (BBQ’s, picnics as well as social and sporting events)
- Company paid healthcare benefits and Employee and Family Assistance Program (EAP)

Interested in joining the dynamic Tigercat Team? Learn more about our role below

Tigercat Industries is a proud, privately owned Canadian company since 1992. We specialize in the design and manufacture of premium quality forestry and off-road industrial equipment. Our valued employees are the roots of our success We have multiple locations in Southwestern Ontario, and approximately 2000+ employees.

Having training and experience are key, but at Tigercat Industries, we believe that it’s what you DO with what you have that counts. Our people are empowered to put their training, experience, and expertise into action.

View our product line-up here and check out our machines in action on Tigercat TV

Only those selected for interviews will be contacted.

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