Service Administrator

1 month ago

Kingston, Canada E.S. Fox Limited Full time

**ABOUT US**:
Established in 1934 as a small plumbing and heating company, E.S. Fox Limited today is recognized as a pre-eminent Canadian multi-trade Industrial, Commercial, Institutional and Nuclear constructor and fabricator. E.S. Fox Limited works in the industries of oil and gas, petrochemical, mining, pulp and paper, steel, automotive, pharmaceutical, casinos, hotels, hospitals, schools, and themed entertainment.

The company is headquartered in Niagara Falls, Ontario, and maintains full-service regional offices in Hamilton, Toronto, Port Robinson, Oshawa, Tiverton, Kingston, Sarnia, and Thunder Bay.

With a strong commitment to health, safety, and the protection of the environment, E.S. Fox Limited has earned a reputation as a people-first, environmentally conscious, socially responsible constructor.

The **Kingston, ON office** is seeking an organized, detail oriented and professional **Service Administrator** to join the Technical Services team.

**WHAT WE OFFER**:
A rewarding career opportunity working within the thriving construction industry. We provide comprehensive benefits, including:

- An attractive health and dental benefits package including an Employee Assistance Program
- Group RSP
- Competitive compensation
- Support of professional growth

**SUMMARY OF THE ROLE**:
Reporting to the Technical Services Manager, the Service Administrator is responsible for overseeing aspects of work related to daily activities while maintaining accuracy and meeting company targets. The key clients that this role supports include service customers, and service technicians.

**KEY RESPONSIBILITIES**:

- Dispatch service calls to technicians and follow up with the customers
- Issue purchase orders to technicians and process through the internal system
- Submit orders and follow up on parts and equipment
- Compose quotes for repairs and assist with tender closings
- Process billings using an internal software program, and review invoices/credits with department manager
- Audit and process all field workers payroll

**KNOWLEDGE AND EDUCATION REQUIREMENTS**:

- Completion of a post-secondary diploma in Business Administration.
- Strong understanding of computer systems and software
- Understanding mechanical systems and appropriate codes and industry standards is not a requirement but is considered an asset.

**SPECIFIC EXPERIENCE AND SKILLS**
- Previous administration and dispatch experience is preferred
- Experience working within a similar construction environment is considered a strong asset
- Ability to understand and maintain knowledge of pricing policies and procedures for technical services.
- Adept in learning and adapting to new technologies and software
- Proficiency in the use of Microsoft Office (Specifically Word and Excel)
- Ability to multi-task, adapt and self-organize in high volume working environments
- Strong track record of excellent customer service and maintaining customer confidence
- Excellent communication skills (both verbal and written)
- Strong interpersonal skills

**PERSONAL ATTRIBUTES**:

- Punctual
- Strong customer orientation
- Well organized and responsive
- Analytical
- Sense of urgency and follow up
- Excellent problem solver and decision maker

E.S. Fox Limited is an equal opportunity employer committed to providing an inclusive workplace. We will accommodate applicants with disabilities throughout the recruitment and selection process. Please advise Human Resources to ensure your accessibility needs are accommodated throughout this process.

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