Front Desk Agent

1 month ago

Dorval, Canada Hampton Inn & Suites by Hilton Montreal (Dorval) Full time

**JOB SUMMARY**

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.

**Overview**

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

**Key Duties & Responsibilities**
- Resolve guest complaints, ensuring guest satisfaction.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
- Obtain assigned bank and ensure accuracy of contracted monies.
- Keep bank secure at all times.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Process all guest check-ins.
- Verify registration card information with the guest.
- Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
- Handle overbooked or walked in guests.
- Accept and record wake-up call requests.
- Monitor, send and distribute guest faxes.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with Housekeeping.
- Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
- Process all check-outs.
- Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

**Education And Experience**

High School Graduate equivalent

Basic computer skills required

Bilingual (English and French)

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Dorval, QC H9P 2N4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Shift availability:

- Night Shift (required)
- Day Shift (preferred)

Work Location: In person

  • Front Desk Agent

    1 month ago

    Dorval, Canada Sheraton Montreal Airport Hotel Full time

    **Overview** The Sheraton Montreal Airport Hotel is looking for an outstanding individual to join us in the position of **Front Desk Agent.** Our hotel is a reflection of who we are and why people consider us the best place to work in the first place, and for our guests as "THE" place to stay near the airport. Our associates are essential to our daily...

  • Front Desk Agent

    32 minutes ago

    Dorval, Canada DoubleTree by Hilton Dorval Full time

    The main function of the reception agent is the tasks directly linked to the stay of the customers, that is to say: making room reservations, welcoming customers on their arrival and during the stay, giving information on the establishment and its services, as well as on the region's tourist attractions, sell and coordinate the various services of the...

  • Front Desk Agent

    3 days ago

    Dorval, Canada DoubleTree by Hilton Dorval Full time

    **About the role** The front desk agent main responsibilities are closely associated with the guest’s stay. You will be the first point of contact when customers arrive and the last one, they interact with, when leaving the hotel. Being available and flexible, having a strong work ethic and being a team player are crucial qualities for a receptionist....

  • Night Auditor/front Desk Agent

    1 month ago

    Dorval, Canada QUALITY INN & SUITES P.E.TRUDEAU Full time

    The main task of the night auditor is the verification of the commercial transactions done during the business day in order to balance the accounts and the deposit. At the same time, the auditor is also responsible for all front desk related task during the night shift: welcoming guests, proceeding to the guests’ check-ins and check-outs, respond to...

  • Night Auditor/front Desk Agent

    38 minutes ago

    Dorval, Canada DoubleTree by Hilton Dorval Full time

    **Company description** The DoubleTree by Hilton Montreal airport hotel is a beautiful and renovated establishment located just 1km away from the airport. **Job description** Description of the position The main task of the night auditor is the verification of the commercial transactions done during the business day in order to balance the accounts and...

  • Night Auditor/front Desk Agent

    1 hour ago

    Dorval, Canada Home2 Suites par Hilton Montréal Dorval Full time

    The Home2 Suites by Hilton Montréal near the Montréal airport is seeking a qualified Night Auditor to join its team. We’re looking for an ambitious, hardworking professional who loves to crunch numbers in between responding to guests’ needs. The Auditor will be responsible for all EOD accounting functions and will need to communicate with the...

  • Event Coordinator Front Desk

    17 hours ago

    Dorval, Quebec, Canada Randstad Canada Full time

    Summer ContractWe are currently looking for a front desk event coordinator representative in the event planning industry in the West Island. The a front desk event coordinator is responsible for acting as an ambassador to the public and our clientele. This person will be able to handle customer inquiries over the phone, handle our office administrative...

  • Front Desk Agent

    1 week ago

    Dorval, Canada QUALITY INN & SUITES P.E.TRUDEAU Full time

    **Responsibilities;** - Providing excellent customer service throughout our clients stay - Providing courteous, professional and pleasant phone manners - Checking clients in and out, promptly, professionally with a welcoming manner - Answering internal & external phones and transferring to proper departments - Answering the reservation line and selling...

  • Front Desk Receptionist

    1 month ago

    Dorval, Canada Apollo Microwaves Full time

    Ce poste est le premier point de contact pour l’ensemble de l’organisation, ce qui exige que la personne soit en fonction avec une attitude positive et une apparence polie et professionnelle. Ce poste maintient un environnement de travail positif grâce à l’organisation et au soutien des membres de l’équipe À PROPOS D’APOLLO: Apollo est l’un...

  • Superviseure à La Réception

    1 month ago

    Dorval, Canada Sheraton Montreal Airport Hotel Full time

    **Superviseur(e), service à la clientèle** L’hôtel Sheraton Aéroport de Montréal est à la recherche d’un(e) individu hors de l’ordinaire à se joindre à nous au poste de Superviseur à la réception. Notre hôtel est le reflet de qui nous sommes et la raison pour laquelle les gens nous considèrent en premier lieu comme l’endroit idéal pour...

  • Agent, Logistique Des Matières

    4 weeks ago

    Dorval, Canada Bombardier Full time

    Bombardier est un chef de file mondial qui crée des avions novateurs qui changent la donne. Nos produits et services offrent des expériences de transport de classe mondiale qui établissent de nouvelles normes en matière de confort des passagers, d'énergie, d'efficacité, de fiabilité et de sécurité. Nous sommes une organisation mondiale axée sur la...

  • Front Desk Clerk

    5 days ago

    Dorval, Quebec, Canada Montreal Airport Marriott In-Terminal Hotel Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Montreal Airport Marriott In-Terminal Hotel, 800 Place Leigh Capreol, Dorval, QC, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating...

  • Front Desk Clerk

    2 days ago

    Dorval, Canada Marriott International, Inc Full time

    **Job Number** 23082489 **Job Category** Rooms & Guest Services Operations **Location** Montreal Airport Marriott In-Terminal Hotel, 800 Place Leigh Capreol, Dorval, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins by confirming reservations,...

  • Dental Assistant/receptionist

    1 week ago

    Dorval, Canada Clinique Dorval Dorval Full time

    front desk dental receptionist who will be responsible answering calls for patients, billing, training will be done at the clinic Pay: From $22.00 per hour **Benefits**: - Extended health care Schedule: - Day shift - No weekends Ability to commute/relocate: - Dorval, QC: reliably commute or plan to relocate before starting work (required) Work...

  • Dental Receptionist

    4 weeks ago

    Dorval, Canada Clinique Dorval Dorval Full time

    front desk dental receptionist who will be responsible answering calls for patients, billing, training will be done at the clinic **Salary**: $19.00-$22.00 per hour **Benefits**: - Extended health care Schedule: - Day shift - No weekends Ability to commute/relocate: - Dorval, QC: reliably commute or plan to relocate before starting work...

  • Material Logistic Agent

    4 weeks ago

    Dorval, Canada Bombardier Full time

    **Material Logistic Agent** **-** **MON20713** **Description** **BOMBARDIER** Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on...

  • Agent Logistique Des Matières

    2 days ago

    Dorval, Canada Bombardier Full time

    En fonction du poste, Bombardier offre des politiques de travail flexibles et hybrides. **Pourquoi vous joindre à nous ?**: Bombardier est un leader mondial en aviation, axé non seulement sur la conception et la construction d’avions d’affaires exceptionnels et de plateformes d’avions pour des missions spéciales, mais aussi sur la prestation de...

  • Sales Specialist

    7 days ago

    Dorval, Canada ABB Full time

    **Sales Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Sales Specialist

    4 weeks ago

    Dorval, Canada ABB Full time

    **Sales specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Receptionist

    7 days ago

    Dorval, Canada Hyundai West Island Full time

    **Responsibilities**: - Answer phones and greet customers. - Greet people in an appropriate manner. - Display a friendly attitude toward customers, clients, and co-workers. - Answer questions, relay messages, and provide directions. - Check incoming packages; accept deliveries, and request special services. - Schedule conference rooms; answer phone calls;...