Key Account Manager

2 weeks ago

Fort Saskatchewan, Canada CASL Surface Technologies Corp. Full time

CASL Surface Technologies is a corrosion and wear solutions provider with over 25 years of experience, and we are looking to add to our growing team

**Key Account Manager - TSI Thermal Spray Industries Division**

The Key Account Manager sits at the intersection between operations, engineering, and our customers. Your leadership, technical skills, and dedication to client services will drive the success of our TSI Thermal Spray Industries Division.

**In leading the TSI Division you will be responsible for**:

- Servicing existing accounts by coordinating operations, technical, and customer services to meet client needs.
- Where product or service shortfall occur, develop commercial solutions that protect and maintain client relations and commitment.
- Drive new revenue from existing clients by identifying new products and services.
- Develop, and execute sales strategies to identify and capture competitor revenue streams.
- Support Operations through the quoting and approval process
- Lead the failure analysis and warranty administration activities for TSI service lines.
- Provide feedback from failure analysis and ensure deficiencies are identified and addressed
- Lead the development of vendors in support of operational objectives.
- Conduct sales research to identify prospective customers and their sales potential.
- Identify, connect and qualify prospective customer contacts.
- Create, plan and deliver sales presentations to convert sales prospects into repeat customers.
- Participate and network at trade shows, industry events and customer functions.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations.

**Core Competencies**:

- Customer focus. Continuously pay attention to customer needs and adapt as they evolve. Build strong customer relationships and deliver customer centric solutions.
- Cultivate innovation. Pay attention to what customers want and need. Take initiative and collaborate with peers to drive improvement.
- Create a culture where organizational performance is always top of mind.
- Positive attitude and the ability to develop and maintain positive relationship is critical.
- Communicate a vision, set priorities, and execute plans.

**Qualifications**:

- Post secondary studies in engineering, science, or business are preferred.
- Minimum 3 years work experience in the industrial sector.
- Previous sales and management experience is preferred.
- Various combinations of education and experience will be considered.
- Proven leadership, communication, sales, and customer service skills.
- Strong creative thinking and problem-solving skills.

**Salary**:
**$72-84 k annually with potential increased earnings during the first 12 months.**

**Salary**: $72,000.00-$84,000.00 per year

**Benefits**:

- Dental care
- Life insurance

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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