Technical Support Specialist Server

3 weeks ago

Toronto, Canada Canada Life Assurance Company Full time

**Job Description**:
We are looking for a **_Technical Support Specialist_** to join our Midrange team.

**What you will do**
- Ensure an appropriate level of reliability of technology and operating systems to meet current service level agreements and future business needs.
- Collaborate closely with the other Linux/Unix Administrators and the other Infrastructure teams
- Handle service requests, incidents, and change requests.
- Participate in problem resolution.
- Participate in patch management, configuration management and upgrades according to the security standards.
- Participate in various infrastructure improvement projects and business development projects.
- Enforce standards to ensure continuity of operations.
- Develop, implement, support, and document automation for more effective systems support.
- Ensure infrastructure in disaster recovery site is healthy.
- Participate in disaster recovery tests.
- Be available for on-call support (rotational basis).
- Be available for changes outside normal office hours.
- Document the different activities and procedures according to established standards.

**What you will bring**
- 5+ years of applicable Linux administrator experience with RHEL7 and newer.
- 5+ years' experience provisioning and supporting complex non-production or production environments in a large organization.
- 3+ years of experience with VmWare based virtualization and Site Recovery Manager.
- 3+ years of experience with RHEL satellite.
- 2+ years of experience with RHEL Identity Management.
- 1+ years of experience with automation using Ansible.
- 1+ years of experience with NTP and BIND DNS service.
- Knowledge of Scripting languages such as Bash, KSH shell and Python.
- Demonstrated ability to perform systems analysis to resolve performance and capacity issues, and optimal use of infrastructure.
- Ability to work with a team and independently.
- Strong written and spoken communication skills.
- Understanding of Unix system security and hardening standards like CIS.
- Knowledge of ITIL processes.
- Knowledge of Ansible Tower/AWX will be an asset.
- Experience with Cloud platforms like Azure, AWS or IBM Cloud will be an asset.
- Experience with AIX, HP-UX ,and Sun Solaris will be an asset.

**_
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London, Winnipeg, Toronto_**

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

**We are one of Canada's top 100 employers**
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**

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