Lead Customer Advocate

4 weeks ago


Waterloo, Canada Open Text Corporation Full time

**Lead Customer Advocate**:

- Req id: 39295- Waterloo, ON, CA Richmond Hill, ON, CA**OPENTEXT**
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

**The opportunity**:
As a valued member of our Customer Success team, the Lead Customer Advocate engages with customers and OpenText employees to resolve critical customer issues utilizing our Red/Yellow process. Our Customer Advocates have a wide-range of technical, project management, and communication skills. You will work within a team-oriented environment and join a group that is highly valued and respected within the company as well as with their customers.

**You are great at**:

- You will serve as the point of executive escalation, engaging with customers and determining what is required to resolve any critical issues they may be facing, and, interacting with multiple teams both internally and externally to ensure the escalation is resolved successfully
- You possess the ability to establish rapport, trust and confidence with customer, OpenText teams and peers and communicate to Senior and Executive level players at OpenText and the customer
- You have the ability to speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques in a challenging environment
- You evaluate all possible options, develop action plans, and recommend a best path forward
- You will work in a highly cooperative team environment to ensure appropriate coverage of all task assigned to the team
- You are skilled at understanding and setting customer expectations appropriately

**What it takes**:

- Minimum of 3-5 years of experience with Enterprise Level Customers in a technical support environment
- Ability to build and manage strong customer relationships, both internal and external
- Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task
- Ability to work closely with direct and remote team members
- Strong focus on customer satisfaction, process development and improvement
- Ability to effectively influence cross-functionally and make decisions
- Excellent written and verbal communication skills.
- Program/Project Management and/or ITIL credentials are a plus


  • Customer Advocate Bl

    1 month ago


    Waterloo, Canada Boldr Full time

    A LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members across...

  • Customer Service Lead

    1 month ago


    Waterloo, Canada Pool Solutions Full time

    Customer Service Lead Full Job Description Are you a highly motivated individual looking to join a positive and rewarding environment? Pool Solutions is looking for you! The Customer Service Lead provides support when errors or problems occur as well, by being proactive, honest, and calm. Inform all parties of issues to ensure our customers are provided...

  • Customer Service Lead

    1 month ago


    Waterloo, Canada Pool Solutions Full time

    Customer Service Lead Full Job Description Are you a highly motivated individual looking to join a positive and rewarding environment? Pool Solutions is looking for you! The Customer Service Lead provides support when errors or problems occur as well, by being proactive, honest, and calm. Inform all parties of issues to ensure our customers are provided...


  • Waterloo, Canada Workplace Safety and Insurance Board Full time

    Under the direction of the Innovation Lab Manager, the Innovation Solutions Lead manages and mentors multidisciplinary teams within the Innovation Lab and internal WSIB teams to drive forward the deployment of innovative ideas, new technologies and advanced solutions that drive the Innovation vision and agenda of the WSIB. The Innovation Solutions Lead...


  • Waterloo, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • Voice of Customer

    7 days ago


    Waterloo, Canada TextNow Full time

    We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. Join...


  • Waterloo, Canada Open Text Corporation Full time

    **Customer Success Manager - Cybersecurity/ SAAS**: - Req id: 39912- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in...


  • Waterloo, Canada Alumni Educational Solutions Full time

    **Description**: At Alumni, Customer Experience is the forefront of what we do. The priority of our team is to help our customers be successful and to ensure that their experience with Alumni is effortless by delivering high-quality, quick and personable support. As a Customer Success Associate, you are responsible for the experience of our customers. This...


  • Waterloo, Canada eSentire Full time

    About eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. About The Customer...

  • Key Lead

    1 week ago


    Waterloo, Canada Sessions Cannabis-Waterloo Full time

    Sessions Cannabis - Key Lead P/T Position Sessions Cannabis is seeking applicants for the role of Key Lead P/T at our stores in **Waterloo, Ontario**. We are looking for dedicated individuals who understand the nuances of cannabis and are eager to enter this busy industry. Sessions Cannabis is a leading cannabis retailer with simple and relatable goals. It...

  • Product Manager

    4 weeks ago


    Waterloo, Canada Mach7 Technologies Full time

    Summary: The Product Manager is directly responsible for the success of assigned Mach7 products, ensuring the product provides a consistent and professional experience for Mach7 customers. Through collaboration and partnership with Development, Marketing, and Sales, understanding the customers evolving needs to deliver relevant and industry leading products....

  • Product Manager

    3 weeks ago


    Waterloo, Canada Mach7 Technologies Full time

    Summary: The Product Manager is directly responsible for the success of assigned Mach7 products, ensuring the product provides a consistent and professional experience for Mach7 customers. Through collaboration and partnership with Development, Marketing, and Sales, understanding the customers evolving needs to deliver relevant and industry leading...


  • Waterloo, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....


  • Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Lead Consultant

    3 days ago


    Waterloo, Canada Open Text Corporation Full time

    **Lead Consultant**: - Req id: 39439- Waterloo, ON, CA Richmond Hill, ON, CA Virtual, CA Mississauga, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly...

  • Lead Plumber

    5 days ago


    Waterloo, Canada Koert Plumbing Limited Full time

    We are looking for a **Lead Plumber** - **Koert Plumbing Limited **is a **residential plumbing and contracting company** serving Kitchener-Waterloo and surrounding areas. Our contracting subdivision specializes in the design and build of bathroom remodels & renovations from start to finish. On the plumbing side, our focus is primarily on custom new builds...


  • Waterloo, Canada TD Bank Full time

    410544BR Retail Banking - Management Waterloo, ON May 29, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small...

  • UX Manager

    6 days ago


    Waterloo, Canada TextNow Full time

    We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. Join...


  • Waterloo, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...


  • Waterloo, Canada GHD Full time

    Organizations don't innovate, people do. **Who are we looking for?** The Customer Experience (CX) team at GHD Digital, Products and Platforms team is responsible for ensuring long-term, engaged customers who grow in their use of our products year over year. The Head of Customer Experience is responsible for the end-to-end journey our customers experience...