Claims Learning Coach

4 weeks ago

Mississauga, Canada Co-operators General Insurance Company Full time

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: English is required, French is an asset.

**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

**How you will create impact**:

- Providing coaching, technical support and client service support related to claims handling and procedures during the learning phase and learning support to ensure foundational learning transfer and support the transition to business as usual with seamless transition to technical leader.
- Sharing claims handling knowledge to be effective team members to support their peers, the department and the organization as a whole.
- Partnering with Leaders, Learners and Claims Learning to determine critical areas requiring learning resources and skills development and feedback to Technical Supervisors during the learning phase.
- Collaborating with Claims Learning by providing learning support during and post training to ensure foundational learning transfer and support the transition to business as usual with seamless transition to technical leader.
- Providing and contributing to exceptional client service in accordance with claims service and quality standards.

**How you will succeed**:

- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
- You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
- You have strong communication skills to clearly convey messages and explore diverse points of view.
- You build trusting relationships and provide guidance to support the development of colleagues.

**To join our team**:

- You have two years of coaching or supervisory experience with demonstrated ability to mentor, coach and contribute to the learning and development of staff.
- You have a post-secondary education in Insurance and Risk Management or related field.
- You have or working towards your Chartered Insurance Professional designation.
- You have advanced knowledge of policy wordings, legislation and regulations and comprehensive knowledge insurance policies.
- You have strong oral and written communication skills and the ability to deliver presentations and communicate ideas clearly.
- You have or working towards the Provincial adjuster licenses.
- This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.

**What you need to know**:

- You will travel occasionally.
- This role involves direct contact with clients and/or service providers.
- Extended work hours, including evenings and weekends, will be required during peak periods and major events.
- This role operates in a contact centre environment where staff will be working in a challenging and fast paced work environment that requires a high level of audio and visual concentration for extended periods of time.
- You may provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.

**What’s in it for you?**:

- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
- Expected salary range $$57,375- $95,625_

  • Claims Consultant, Surety

    5 days ago

    Mississauga, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Claims Technical Trainer

    1 week ago

    Mississauga, Canada Definity Financial Corporation Full time

    Job ID : 6750 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Mississauga, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date...

  • Claims Advisor

    2 weeks ago

    Mississauga, Ontario, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Claims Manager

    2 weeks ago

    Mississauga, Ontario, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts.Feel empowered to learn and grow while being valued for who you are- here, diversity is a strength. You have our...

  • Claims Manager

    4 weeks ago

    Mississauga, Canada People Corporation Full time

    We are seeking a Claims Manager to join our BPA team in Mississauga. **_This role is 100% in-office._** The Claims Manager provides strategic and technical claims leadership for claims staff to ensure appropriate claim outcomes through consistent execution of best claims practices. This individual will take initiative to analyze current practices and...

  • Property Claims Specialist I

    2 weeks ago

    Mississauga, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Unit Claims Manager

    2 weeks ago

    Mississauga, Ontario, Canada Intact Full time

    From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you'll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.In return, we'll give you countless opportunities to learn...

  • Claims Administration Supervisor

    2 weeks ago

    Mississauga, Ontario, Canada ClaimsPro LP Full time

    Company:ClaimsPro LPClaims Administration Supervisor - full-time (Mississauga, ON)As the - Claims Administration, Emergency Services, you will be responsible for managing the accurate and timely set up, dissemination and assignment of newly reported claims on a basis as well as ensure the department is meeting and exceeding corporate and client guidelines...

  • Unit Manager, Accident Benefits Claims

    2 weeks ago

    Mississauga, Ontario, Canada CAA Club Group Full time

    Position Details What You Will Do Reporting to the Manager, Accident Benefits, the Unit Manager, Accident Benefits Claims will oversee a team of Adjusters that will responsible for oversight and handling of automobile, long haul trucking, motorcycle, and recreational vehicle Accident Benefits claims. The claims are of moderate to high complexity and...

  • Unit Manager, Accident Benefits Claims

    4 weeks ago

    Mississauga, Canada CAA Club Group Full time

    Position Details What You Will Do  Reporting to the Manager, Accident Benefits, the Unit Manager, Accident Benefits Claims will oversee a team of Adjusters that will responsible for oversight and handling of automobile, long haul trucking, motorcycle, and recreational vehicle Accident Benefits claims. The claims are of moderate to high...

  • Claims Manager, Support, Legal Claims

    3 weeks ago

    Mississauga, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Claims Manager

    2 weeks ago

    Mississauga, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Claims Manager, Csc

    2 weeks ago

    Mississauga, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...

  • Claims Manager, Csc

    2 weeks ago

    Mississauga, Ontario, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l'avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.Intégrez un milieu où vous...

  • Unit Manager, Accident Benefits Claims

    4 weeks ago

    Mississauga, Canada Echelon Insurance Full time

    **About Us**: Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions...

  • Unit Claims Manager

    2 weeks ago

    Mississauga, Ontario, Canada Intact Full time

    From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you'll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.In return, we'll give you countless opportunities to learn...

  • Unit Claims Manager

    2 weeks ago

    Mississauga, Ontario, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have...

  • Unit Claims Manager

    4 weeks ago

    Mississauga, Ontario, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have...

  • Lead Supervisor I

    2 months ago

    Mississauga, Canada Coach Full time

    Lead Supervisor Job Description The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest...

  • Specialist, Claims- Bodily Injury/casualty New

    4 weeks ago

    Mississauga, Canada Definity Financial Corporation Full time

    Job ID : 7361 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Mississauga, Canada Posting Range : $55,800 - $102,800 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...