Manager, Student Advisement
2 weeks ago
The Manager, Student Advisement provides strategic leadership and vision to the ongoing delivery and enhancement of developmental/holistic advising supports & programming to ensure they respond to the diversity of our student population, their lived experiences, and their academic journey. This includes providing leadership to frontline service delivery points. The Manager provides leadership in the areas of service delivery excellence, program design and assessment, continuous improvement, people development and relationship management. The Manager is responsible for ensuring integration of advising into the campus culture to create a more integrated, proactive, and personalized student advising experience for students. The Manager is a key member of the Student Affairs leadership team & the Division of Students, multi-disciplinary teams committed and accountable to advancing a seamless student experience through a coordinated and holistic student support model. Pan-institutionally, the Manager is a champion for the advancement of advising approaches, practices and initiatives within the broader Sheridan community, is a collaborator, and serves as an expert resource to senior management and academic colleagues.
What You’ll be Doing
Managing day-to-day operations of The Centre for Student Success & Student Advisement at all campuses;
Providing leadership in the areas of seamless, integrated service delivery & excellence, program development & assessment, continuous improvement, relationship management, staff consultation, reporting, and compliance;
Providing leadership or guidance/consultation on the delivery of institutional strategic initiatives that have broad impact across the organization (i.e. championing Sheridan's Homeroom);
Identifying a Sheridan advising philosophy and model;
Educating and providing valuable insight to senior leadership and stakeholders on emerging trends and anticipated future needs of students to influence strategic decision-making;
Representing Student Affairs as a whole and developing a deep understanding of what Student Affairs work is, the purpose of the work, and how our supports impact the student experience throughout the student lifecycle;
Working together with Student Affairs leadership to ensure the advising function is understood across all service areas, developing a coordinated student support model, and delivering a stepped care approach to service;
Leading the strategic planning, development, and implementation of embedded advising programs, general advising services and initiatives including program evaluation, program improvement and quality assurance;
Exploring new integrated advising models, implementing pilots and redesigning to evolve programs and services;
Ensuring alignment with the strategic direction of Student Affairs, SEEM & Sheridan;
**Managing human and financial resources including**: recruitment, providing leadership, inspiration and motivation, providing orientation, training and development opportunities, determining performance standards, providing ongoing coaching and mentoring, and handling a broad range of employee relations matters including grievances; develops and reviews unit budget including costing activities, monitoring variances, and approving expenditures;
Performing other related duties, as assigned.
About You
You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.
You have a clear understanding of the challenges and issues impacting student learning and development, student persistence and barriers to student success.
You exhibit a progressive attitude to customer/student service.
You have demonstrated research, analytical and problem-solving skills including the ability to collect, analyze and interpret data and metrics for decision-making purposes.
You are a self-directed with a highly collaborative spirit which, combined with your keen interpersonal and communication skills, empowers you to build positive and collaborative relationships and create and maintain a positive organizational culture.
You enjoy multi-tasking, prioritizing, balancing and managing multiple complex and competing demands while staying organized to effectively meet a demanding workload in a fast-paced environment.
You exercise sound judgement, tact, patience, and sensitivity to the diverse needs of clients and have the ability to manage confidential and sensitive information.
Master’s degree in Business Administration, Social Sciences, Education or other related field
7 years of senior experience in a student, community or front-line service-oriented role, ensuring high standards of support, preferably in a post-secondary setting (equivalency to be considered)
Change leadership experience, including research and development of new programs and services
Awareness of inclusive practices
Project planning and implementation ex
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