Host/hostess- Seasonal- Full Time

2 weeks ago

Blue Mountains, Canada Blue Mountain Resort Full time

Seasonal (Seasonal)

**WHAT'S IN IT FOR ME?**

Resort Perks:

- Discounted recreation tickets you can share with your friends. Let them enjoy the zip lines, ropes courses and mountain coaster
- Staff priced meals & Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

The Dining Room Host/ Hostess plays an integral role in supporting the daily front of house functions of the dining experience in our various restaurants. The host/ hostess will be the first employee our guests interact with making strong customer service and organizational skills a key to success in this position.

**SEASONAL-FULL TIME**

**WAGE- $17.00 plus Gratuity**

**WHAT WILL I BE DOING?**
- Responsible for greeting patrons as they arrive in a warm and friendly manner, guiding them to their tables and introducing them to their server.
- Record patrons contact tracing information while following the Covid-19 screening process and explain Covid-19 protocols upon arrival
- Manage reservation system by booking, cancelling and confirming reservations, as well as monitoring the reservation systems waitlist and communicating estimated wait times to guests
- Monitor restaurant activity to determine seating and dining flow by having an awareness of each servers table load, timing and section. This involves maintaining the reservation systems seating chart
- Provide each patron with a menu or when applicable details on how to view the menu through their tables QR code. Communicate daily specials.
- Field customer complaints and respond to inquiries and requests in a timely, friendly and efficient manner
- Assist with opening, closing and side duties that include cleaning, stocking, folding silverware etc

**WHAT DO YOU NEED FROM ME?**
- Previous customer service experience required
- Must have Smart Serve Certificate or be willing to obtain
- Excellent Customer Service and Communication Skills
- Reliable, punctual and professional in presentation

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**
Blue Mountain, Ontario's largest mountain resort is nestled on the shores of Georgian Bay, located 90 minutes north of Toronto. Blue Mountain has become the four-season destination of the North, visited by more than 1.5 million guests a year. Winter at the resort boasts 43 ski and snowboard trails enhanced by a world-class snowmaking system. Summer months offer the largest downhill mountain biking facility in Ontario, Monterra Golf course, Ridge Runner Mountain Coaster, Cascade Putting Course, Timber Challenge Ropes Course, Wind Rider Triple Zips and a private beach property among other seasonal attractions. Year-round the resort attracts visitors to more than 1,000 luxury accommodation units and 45 unique concept restaurants, bars and retail stores in our pedestrian Village. 53,000 square feet of state

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world's largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company's family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination's unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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