Analyst, Client Services

4 weeks ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You’ll Be Doing

The Analyst is required to conduct Anti-Money Laundering/Know Your Client (AML/KYC) due diligence and complete related projects/initiatives by understanding the Enterprise policies and Standards pertaining to AML/ATF, Regulatory and Tax Reporting requirements.

Reporting to the Head of Client Services or Team Leader delegate, the Analyst is accountable for successfully completing all assignments and deliver high quality results as per the agreed-upon objectives and timelines. The primary objective is to onboard Capital Markets Institutional clients and the deliverables will be centered around the collection of KYC information and detailed analysis through AML due diligence on counterparties and those associated to the counterparties.
- At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._

How You’ll Succeed- Procedures & Processes -Follow Client Services Procedures and Processes to ensure accurate, smooth and seamless onboarding for Capital Markets clients.- Research - Conduct research and inquiry to obtain document requirements for the initiation of onboarding, offboarding as well as remediation works.- Documentation - Reach out to front office/client requesting documentation for onboarding or review purposes. Ensure follow up with the client to obtain all documentation and disseminate relevant information to the respective internal teams.-
- Point of Contact - Serve as the single point of contact for front office sales and internal departments (e.g. Credit, Legal, Operations etc.) on assigned cases/clients. In addition, must coordinate with business sponsor/supervisor and responsible teams to complete their respective tasks in the client onboarding system in order to bring all onboarding cases to completion on a timely basis.- Business Acumen - Should maintain a high level of knowledge of Capital Markets business products as well as AML/KYC standards primarily in Canada, the US and Europe; and partner with peers to deliver accurate information on AML requirements and timely onboarding to ensure excellent client and employee experience.- Identify Risk
- Should be able to quickly assess factors that affect the client’s AML risk rating/profile through research in order to make timely decisions and take appropriate action as necessary for high risk clients.- Collaboration - Assist the regional Client Services teams to complete high priority projects/ initiatives, as needed. Work in a dynamic team environment where sharing of skills and knowledge is critical- Flexible - Work within a challenging, fast paced environment where priorities often shift and time pressures demand a rapid response to requests from various stakeholders.- Attention to Detail - Focused attention to detail when conducting AML Due Diligence and data management initiatives.


Who You Are- You are vigilant in delivering results, have strong attention to detail, and focus on overcoming obstacles.- You put our clients first -Focus on delivering a seamless and smooth "client experience" regardless of the complexity of the Capital Markets internal infrastructure.- Maintain a sense of urgency and ability to prioritize and multi-task.- You have a "can do" attitude which is a must with a passion for driving solutions.- Your influence makes a difference Ability to successfully influence many different groups and individuals to deliver high quality and timely deliverables.- You give meaning to data. You have the ability to directly address conflicts and escalate issues, where appropriate.- You give meaning to data and time. Strong results-orientation that includes adherence to deadline while maintaining high quality results/output. Excellent analytical, problem solving, and time management skills.- You are a strong communicator. Ability to communicate effectively at all levels of the organization, including clients and front office individuals.- You act line an owner. Strong sense of accountability and ownership over "client experience" and end-to-end client onboarding processes.- You are an accountable leader. Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals. Review and hold individuals responsible for performance metrics and service level agreements.- You are a team player. Comfortable working with a team and individually to deliver results.- You can demonstrate strong experience in Microsoft Word.

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