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Analyst, Client Services

1 month ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You’ll Be Doing

Client Services, Capital Markets, has a global mandate of assisting institutional customers with completing Client Due Diligence (CDD), and reporting requirements when dealing in capital markets.

As Analyst, Client Services, you’ll be acting as the main point of contact for new and existing Global Markets customers and you’d be expected to provide a seamless customer experience when onboarding and attending Global Markets customers. You’ll partner with Trading/Sales desks and other stakeholders in a fast-paced environment with competing priorities, which require product knowledge, decision-making, a solution-minded attitude and proper time-management.

Reporting to the Head of Client Services or Team Leader delegate, you are accountable for successfully delivering a capital markets customer’s onboarding and periodic review experience while completing Anti-Money Laundering/Know Your Customer (AML/KYC) due diligence and collecting Swap Dealer Regulatory reporting information. As Analyst, Client Services, you’ll be expected to deliver high quality results as per agreed-upon objectives and timelines. Completion of related projects/initiatives and understanding the Enterprise policies and Standards pertaining to AML and Anti-Terrorist Financing (ATF), Swap Dealer Regulatory (Dodd-Frank) and Tax Reporting requirements is expected.
- At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 3 days per week in the office, while other days will be remote._

How You’ll Succeed
- Client engagement: You’ll serve as the single point of contact for front office sales & trading and internal departments (e.g. Credit, Legal, Operations etc.) on assigned cases/customers in a fast-pace environment and you are comfortable working under pressure. In addition, you must coordinate with business sponsor/supervisor and responsible teams to complete their respective tasks in the customer onboarding system in order to bring all onboarding cases to completion with accuracy on a timely basis, to ensure a smooth and seamless onboarding experience for Capital Markets customers.
- Teamwork and Trust: You’ll work in a dynamic team environment where maintaining effective communication, sharing of skills and knowledge is critical and you are comfortable with a challenging environment where priorities often shift and time pressures demand a rapid response to ensure excellent customer and stakeholder experience. You follow Customer Services Procedures and Processes to guarantee compliance with policies and assist team members with special projects and temporary assignments.

Who You Are
- You’re knowledgeable and experienced. You have a financial background and a minimum 1 year of experience in AML / KYC, Dodd-Frank and OTC reporting preferably in a function related to Capital Markets and customer-facing role. You work with Microsoft Word, PowerPoint and Excel.
- You’re committed and put our clients first. You focus on delivering a seamless and smooth "customer experience" regardless of the complexity of the Capital Markets internal infrastructure and you are vigilant in delivering results, with strong attention to detail, and focus on overcoming obstacles.
- You’re goal oriented. You have a "can do" attitude with a passion for driving solutions and a sense of urgency to prioritize and multi-task. You provide strong results-orientation that includes adherence to policies, procedures and deadlines while maintaining high quality results/output. You address conflicts and escalate issues, where appropriate.
- You’re passionate about people. You are confident and professional when communicating with customers, sales & trading and all levels of the organization including your teammates.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.- We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovati