Technical Operations Specialist

3 months ago


Toronto, Canada AgencyAnalytics Full time

**This is a Hybrid Role (2 days a week in office) based in Toronto, ON**
- Bachelor’s degree in Information Technology, Business Administration, Information Systems, or a related field.
- 3+ years of experience in an IT or Operations Role
- 2+ years of experience working with SaaS-Ops (Vendor management, access management, spend management).
- High level of problem-solving skills, professionalism, and attention to detail.
- Advanced knowledge of Google Sheets, including complex formulas, pivot tables, data analysis, and automation.
- Experience supporting OKR (Objectives and Key Results) processes and systems.

**What you'll do**
- **OKR Coordination**: You will be responsible for coordinating the OKR process, with management to enforce OKR policies and maintain processes and systems.
- ** Communicate and Implement Policies**: You will communicate new processes, operations policies, and programs to staff and ensure their successful implementation.
- ** Support and Troubleshoot**: You will work with staff to solve their day-to-day technical and non-technical problems, including IT support and internal access management.
- ** Vendor and Financial Coordination**: You will communicate with vendors, manage vendor financial information, and support Fin-Ops processes.
- ** Training and Documentation**: You will build and maintain company process documentation and training materials, ensuring staff are well-informed and up-to-date on processes and tools. Including recording internal training and education videos.
- **Office Management Tasks**: You will take on tasks such as ordering office supplies, coordinating with the property manager, and maintaining office policies and security.
- ** Security and Compliance**: Participate in security audits and compliance events, as well as maintain policies related to SOC2/GDPR.



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