Dealer Administrator

**UNLIMITED POSSIBILITIES AHEAD**

**Position**: Dealer Administrator
**Status**: Full-Time

**Dealership**: OpenRoad Toyota Port Moody
**Department**: Sales

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

A Career at OpenRoad Means You’ll Enjoy:

- Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Tool Subsidy, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
- Internal and external, training & development opportunities for skill development and growth
- Be part of a collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
- Comprehensive extended health and dental plan tailored around Associate wellness
- Recognition and Engagement Events

**ROLE & RESPONSIBILITIES**:

- Conduct vehicle searches through the dealer network and to complete dealer trades - this includes processing all paperwork and follow ups.
- Vehicle inventory control leading into the process of ordering of new vehicles.
- Track new-car orders and advise necessary personnel as to the disposition of all new car orders pending.
- Liaise with factory, develop and foster a positive working relationship with the manufacturer.
- Process advertising claims as per the dealer co-op agreement.
- Generate monthly sales reports based on information that is compiled through the Finance & Insurance Office and sales department.
- Acquire product knowledge to be able to answer customer inquiries.
- Review current sales department processes and make recommendations to streamline processes to improve efficiency.
- Handle customer concerns/complaints in a timely manner, ensuring a positive outcome for all parties.
- Learn the duties of Finance & Insurance Manager in order to provide assistance during vacation periods.
- Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.

**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:

- Ability to be versatile in working with changing priorities of position responsibilities.
- Excellent communication skills in person, on the telephone, and in writing.
- Professional personal appearance.
- VSA Motor Dealer License.
- Strong customer relation skills, ability to work well with both internal and external customers.
- Ability to multi-task and manage changing priorities as required.
- Ability to work and function as part of our team.
- Demonstrated computer skills - MS Word and Excel.
- Excellent interpersonal and communications skills.
- Must be able to work in an active, social atmosphere without being distracted.
- Ability to communicate customers’ interests, needs and requests to management and the sales team.

We are an equal-opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US

We thank all those that have applied. Only those considered for the position will be contacted.