Regional Sales Development Specialist

2 weeks ago

Port Coquitlam, British Columbia, Canada Cornerstone Building Brands Full time

Cornerstone Building Brands Overview


We are a premier exterior building solutions provider serving the residential and commercial markets across North America. Our building products serve as the cornerstone of communities where people live, work, and play.



About the Role


This Inside Sales Representative role is responsible for providing exceptional customer support and maintaining positive relationships with customers while responding to inquiries and resolving problems. Key responsibilities include taking and processing orders, ensuring customer satisfaction by anticipating needs and proposing suitable solutions based on our product portfolio, and maintaining productive working relationships with internal staff and external customers.



Earnings


The estimated salary range for this position is $60,000-$80,000 per year, depending on experience and qualifications. This figure is based on national averages and may vary depending on location and individual performance.



Job Description


Key Responsibilities:



  • Provide top-notch customer service via phone, email, mail, in-person, and in-showroom interactions.
  • Support outside sales teams by adopting internal processes to ensure customer satisfaction.
  • Communicate with marketing and pricing departments regarding customer pricing issues.
  • Maintain accurate product knowledge to assist dealers with part and install inquiries.
  • Create and manage order entries.
  • Distribute daily schedules of orders to branch warehouse staff.
  • Collaborate with warehouse staff on shipping errors and discrepancies.
  • Address delivery-related issues such as late shipments, shortages, and damaged products.
  • Prepare paperwork for freight claims and arrange for appropriate credit or reshipment.
  • Process transactions involving cash, credit, and debit.
  • Regularly communicate with various departments to facilitate orders for shipping and pick-up.
  • Participate in local trade shows.
  • Process credit/invoices for customers when required.
  • Perform other tasks as assigned by the Branch Manager.


Requirements


To be successful in this role, you will need:



  • A completion of college/vocational or technical training (Grade 12 or GED as a minimum).
  • Knowledge of building materials and construction techniques (1+ years).
  • Proficiency in using Office Suite products including Word, Excel, Teams, and Outlook.
  • Customer-focused attitude with a high level of professionalism and discretion.
  • Excellent communication, interpersonal skills, and ethics.
  • Attention to detail with an elevated level of accuracy.
  • Strong administrative, organizational, time management, and prioritizing skills.
  • Dedicated team player that can work effectively with their own team and other departments to achieve goals.
  • Able to handle a fast-paced, demanding environment and act with urgency when necessary.


Benefits and Perks


As a valued member of our team, you can expect a comprehensive compensation package including competitive salary, benefits for you and your family, contributions toward retirement savings, and additional performance-based compensation. You will also have access to resources and support to help you manage your personal wellness.

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