Associate Analyst, Fraud Controls

2 weeks ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You’ll Be Doing

As an Associate Analyst, you'll be responsible for identifying, analyzing and conducting investigations of client transaction activity in order to determine possible fraud or unusual activity. As part of the Fraud Monitoring team, you'll be using your strong analytical skills and will be taking appropriate actions to mitigate losses on suspected fraudulent activity. You'll maintain superior customer service level in dealing directly with both internal and external clients.

Our Contact Centre is open Monday to Sunday, 7:00 AM - 12:00 AM EST. This is a full-time and shift-oriented role, we’d like you to be flexible between these hours including evenings, weekends, and holidays. Training for this role will be onsite fulltime.
- At CIBC we enable the work environment most optimal for you to thrive in your role._ _You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._

How You’ll Succeed
- Analysis - Exercise decision making skills while reviewing customer’s profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our clients privacy.
- Collaboration - Interact directly with CIBC clients, branches and other stakeholders via telephone to communicate information relating to suspected fraudulent activity. Develop and maintain relationships with CIBC partners and other Client Account Management (CAM) teams to compile data, complete investigation, reach resolution and share best practices.
- Data Collection - Compile data and investigate alerts/referrals to make recommendations and take appropriate action. Accurately document all actions taken including the resolution reached and the decision made by updating the appropriate databases for each file investigated.

Who You Are
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
- You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
- You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
- You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
- You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. Job Location

Toronto-750 Law Ave. W., E6

Employment Type

Regular

Weekly Hours

37.5

Skills

Call Center, Client Service, Communication, Credit Card Fraud, Customer Experience (CX), Outbound Calls, Work Collaboratively

  • Fraud & Msb Analyst

    4 months ago

    Toronto, Canada Float Financial Solutions Inc. Full time

    About Float Float is one of Canada’s fastest growing companies, serving Canadian businesses with our innovative smart corporate card and spend management solution. Float’s team is customer-obsessed, passionate, vibrant, and entrepreneurial, and includes executives from Uber, Shopify, Ritual, and many other incredible tech companies! At Float, everyone...

  • Associate Analyst, Fraud Controls

    6 months ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Fraud Analyst

    6 months ago

    Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Fraud Analyst

    4 months ago

    Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Fraud & MSB Analyst

    2 months ago

    Toronto, Canada Float Financial Solutions Inc. Full time

    About FloatFloat is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline spending and optimize cash flow, so they can focus on what matters most: growth. As one of Canada’s fastest growing companies and...

  • Analyst, Fraud Controls

    7 months ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Senior Fraud Analyst Lead

    3 weeks ago

    Old Toronto, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Senior Fraud Analyst Lead to join our team at Scotiabank. This is an exciting opportunity to contribute to the overall success of our Fraud Management Group in Canada.Job SummaryThe successful candidate will be responsible for ensuring specific individual goals, plans, and initiatives are executed and delivered...

  • Finance - Analyst, Fraud

    2 months ago

    Toronto, Canada Sunwing Vacations Group Full time

    **About Us**: **About Us**: **The Opportunity**: For Sunwing Vacations, we are looking for a Fraud Analyst to join us in making vacation dreams come true. The Fraud Analyst is responsible for limiting company losses resulting from fraudulent use of credit cards. They are responsible for meeting the targets and deadlines as set out by the Fraud Prevention...

  • Senior Fraud Analyst

    3 weeks ago

    Old Toronto, Canada Scotiabank Full time

    p>PurposeThe Senior Fraud Detection Analyst is responsible for preventing and minimizing losses to the Bank resulting from fraudulent activity on Payment cards and deposit accounts. This is achieved by working alerts generated by fraud monitoring systems and/or batch reports, analyzing activity/trends, reviewing previous activity and contacting customers,...

  • Senior Fraud Analyst

    3 weeks ago

    Old Toronto, Canada Scotiabank Full time

    p>PurposeThe Senior Fraud Detection Analyst is responsible for preventing and minimizing losses to the Bank resulting from fraudulent activity on Payment cards and deposit accounts. This is achieved by working alerts generated by fraud monitoring systems and/or batch reports, analyzing activity/trends, reviewing previous activity and contacting customers,...

  • Data-Driven Fraud Analyst

    3 weeks ago

    Old Toronto, Canada Scotiabank Full time

    **About Scotiabank**We are a leading financial institution dedicated to providing innovative banking solutions.The estimated salary for this position is $120,000 - $180,000 per year.Job Description:As a Data-Driven Fraud Analyst at Scotiabank, you will play a key role in contributing to the overall success of our Fraud Management Group in Canada. Your...

  • Fraud Analyst

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 187785 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Contributes to the overall success of Fraud Deterrence by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities...

  • Analyst, Fraud Controls

    2 months ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Analyst, Fraud Controls

    2 weeks ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Fraud Analyst I

    7 months ago

    Toronto, Canada Affirm Full time

    Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The Fraud Strategy & Analytics team works cross-functionally with Machine Learning, Product, Engineering, and Operations to combat fraudulent activities and to foster a safe...

  • Fraud and Risk Analyst-payments

    3 months ago

    Toronto, Canada Lyft Full time

    At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Trust and confidence is fundamental to the Lyft marketplace, and the Fraud and Risk Analytics team is charged with providing and ensuring that trust and safety to all...

  • Fraud and Risk Analyst-identity

    3 months ago

    Toronto, Canada Lyft Full time

    At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Trust and confidence is fundamental to the Lyft marketplace, and the Fraud and Risk Analytics team is charged with providing and ensuring that trust and safety to all...

  • Team Lead, Fraud Detection

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 193793 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** Leads and develops a team of Senior Fraud Detection Analysts in the Fraud Management Operations in Canada, ensuring business strategies, plans and initiatives are executed / delivered. Responsible to provide coaching,...

  • Associate Director, Fraud Operations, Digital Banking

    1 month ago

    Toronto, Canada EQ Bank | Equitable Bank Full time

    Join a ChallengerBeing a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing...

  • Senior Fraud Analyst

    5 days ago

    Old Toronto, Canada Scotiabank Full time

    About ScotiabankScotiabank is a leading bank in Canada, committed to delivering exceptional financial services to its customers.Estimated Salary: $95,000 - $110,000 per yearThe RoleWe are seeking an experienced Senior Fraud Analyst - Data Insights to join our Fraud Management Group in Canada. As a key member of the team, you will contribute to the overall...