Team Lead, Fraud Detection

7 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 193793

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**

Leads and develops a team of Senior Fraud Detection Analysts in the Fraud Management Operations in Canada, ensuring business strategies, plans and initiatives are executed / delivered. Responsible to provide coaching, direct leadership, and guidance to the Senior Fraud Detection Analysts, as it relates to fraud mitigation; customer satisfaction; operational efficiency and efficacy; employee development; and support with processes, policy, and system functionality.

**Is this role right for you? In this role, you will**:

- Provide a best-in-class customer experience when dealing with business partners, customers, or team

members by resolving customer matters; authorizing exemptions in a manner that reflects Bank policies.
- Superior leadership and coaching to motivate and develop individual Fraud Detection Analyst

performance on the service team by:

- Engage in one-on-one coaching, group coaching or coaching as an ongoing observational activity by providing relevant feedback during observations, side by side coaching, and skill building to ensure continued improvement of knowledge, accuracy, efficiency, and quality.
- Reviewing Senior Fraud Detection Analysts customer interactions including live calls, recorded calls, reviewing decisions made, and actions taken to identify coaching and development opportunities, recommend appropriate changes to policies, processes and procedures that will assist in improving performance and efficiency of the unit.
- Conduct one-on-one coaching with Senior Fraud Detection Analysts to recognize success, help overcome obstacles and set focus thereby ensuring continued improvement of knowledge, efficiency, and quality.
- Effectively manage direct and indirect reports of any performance and conduct concerns and working with HR and ER as required.
- Oversees the management of all fraud detection queues, ensuring queues are effectively monitored,

worked in a timely manner, and adjusts assignments to increase fraud loss avoidance and improve the

customer experience.
- Recommends appropriate changes to policies, processes and procedures to assist with maximizing

fraud loss avoidance, enhancing the customer experience, while improving productivity and efficiency of

the Fraud Detection team;
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities

and decisions.
- Serve as a backup to the Manager when he / she is absent and assume day-to-day operational activities

updating and monitoring department KPI reporting

**Dimensions**
- Number of employees / span of control: 7 - 12
- Canadian Banking lines supported: Retail, Small Business, Commercial and Wealth.
- Achieve/exceed daily/weekly KPIs for team
- Support the Bank’s annual Fraud Plan ($81MM F’19), and business objectives for the

department Countries / regions / business units supported: All of Canada
- Systems: CMS, CIS, MV, KS, AS400, TSYS, ScotiaGlobe, Image, Intralink, etc

**Do you have the skills that will enable you to succeed in this role? - We’d love to work with you if you have**:

- Completion of post-secondary education
- Strong communication skills in English (French would be considered an asset)
- 1-3 years of Fraud knowledge / industry experience
- Creates an environment in which his/her team pursues effective and efficient operations of his/her

respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business

controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management

Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the

Guidelines for Business Conduct.
- Customer service experience; demonstrated commitment to providing quality customer service

and problem resolution

**Working Conditions**
- This unit runs on a 24-hour operation.
- The location for this position is Don Mills & Eglinton, North York, ON.
- Work in a standard office-based environment; non-standard hours are a common occurrence;
- He/she is expected to work occasional overtime due to fraud trends and absences, as well as the occasional week-ends and statutory holidays as required to ensure the department has adequate coverage on a 24/7 hour basis.
- He/She may also be expected to provide on call support to department as required during nonbusiness hours work; in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.
- High degree of flexibility required to adapt to wide variety of tasks and functions and the ability to work in a fast-paced, dynamic environment

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for e

  • Lead Fraud Detection and Analytics Specialist

    1 day ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Royal Bank of Canada is seeking a highly skilled Lead Fraud Detection and Analytics Specialist to join its team in Toronto.As a key member of the Fraud Management department, you will play a crucial role in developing and executing fraud detection strategies using advanced analytical methodologies and techniques. Your expertise will help reduce RBC's fraud...

  • Manager, Fraud Detection Analytics

    1 day ago

    Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Manager, Fraud Detection Analytics

    2 weeks ago

    Toronto, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As a Manager, Fraud Detection & Optimization, you will be responsible for the development and execution of fraud detection strategies using advanced analytical methodologies and techniques. These fraud detection strategies will be applied with the goal of reducing RBC’s Fraud Risk and losses, while maintaining...

  • Fraud Detection Expert

    4 weeks ago

    Old Toronto, Canada Société Financière Manuvie Full time

    Job DescriptionWe are seeking a highly skilled Fraud Detection Expert to join the Canadian Advanced Analytics team at Société Financière Manuvie. This pivotal role is crucial in developing sophisticated AI and ML models to enhance our anti-fraud program.About the RoleAs a Fraud Detection Expert, you will help develop and implement robust analytical...

  • Team Lead, Fraud Detection

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 194500 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** Leads and develops a team of Senior Fraud Detection Analysts in the Fraud Management Operations in Canada, ensuring business strategies, plans and initiatives are executed / delivered. Responsible to provide coaching,...

  • Director, Fraud Management Detection

    3 weeks ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 212596 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Director, Fraud Management Detection & Application Fraud leads and oversees Fraud Detection & Application Teams in Canada ensuring business strategies, plans and initiatives are executed/delivered in compliance with governing...

  • Fraud Detection Analytics Manager

    3 days ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    At Royal Bank of Canada, we are committed to building an inclusive and diverse team that fosters innovation and growth. As a Fraud Detection Analytics Manager, you will play a key role in shaping our fraud detection strategies using advanced analytical methodologies and techniques.About the JobThis is a full-time position based in Toronto, Canada. We are...

  • AI Fraud Detection Specialist

    4 weeks ago

    Old Toronto, Canada Manulife Insurance Malaysia Full time

    We are seeking a highly skilled AI Fraud Detection Specialist to join our Canadian Advanced Analytics team in Malaysia. This role is pivotal in developing sophisticated AI and ML models to enhance Manulife's anti-fraud program.Key Responsibilities:Develop and implement robust analytical solutions, applying both traditional and emerging machine learning and...

  • Data Analyst for Fraud Detection and AML

    4 weeks ago

    Toronto, Ontario, Canada Insight Global Full time $40 - $50

    About the RoleThis is a 6-month contract position that requires 5x per month hybrid work in Toronto.Estimated Salary Range: $80,000 - $100,000We are seeking an experienced Data Scientist to join our team as a key player in fraud detection and anti-money laundering (AML) efforts. In this role, you will be responsible for analyzing large datasets, developing...

  • Data Science Specialist: Fraud Detection and AML

    4 weeks ago

    Toronto, Canada Insight Global Full time

    Job SummaryWe are seeking a skilled Data Science Specialist to join our team at Insight Global. In this role, you will work closely with cross-functional teams to develop and validate AI/ML models for fraud detection and anti-money laundering (AML) efforts.About the RoleThis is a hybrid 5x per month position in Toronto, with an estimated salary range of...

  • Fraud Detection Specialist

    4 weeks ago

    Old Toronto, Canada Manulife Insurance Malaysia Full time

    At Manulife Insurance Malaysia, we are seeking a highly skilled Fraud Detection Specialist to join our Canadian Advanced Analytics team.The OpportunityWe are looking for a motivated professional who can develop sophisticated AI and ML models to enhance our anti-fraud program. As a Fraud Detection Specialist, you will help design and implement robust...

  • Cloud Architect for Fraud Detection Services

    3 weeks ago

    Toronto, Canada Resonaite Full time

    Resonaite is seeking a contract-based Cloud Architect to join their Agile team focused on Fraud detection services in Toronto.The role is hybrid, offering the flexibility of working from home and in-office. The duration of this position is 6-12 months with an option to convert to a full-time permanent role.We are looking for an experienced Technical...

  • Fraud Strategy Manager

    7 months ago

    Toronto, Canada DataVisor Full time

    About DataVisor: DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's solution scales infinitely and enables organizations to act on fast-evolving fraud and money laundering...

  • Software Engineer

    4 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryWe are seeking a highly skilled Software Engineer to join our dynamic Fraud IT team. As a Fraud Detection Specialist, you will be responsible for designing and enhancing detection components using cloud technologies.About the RoleThis is an exciting opportunity to work in a fast-paced, collaborative environment that emphasizes innovation and...

  • Data Science Expert for Fraud Detection

    3 weeks ago

    Toronto, Canada Insight Global Full time

    Job OverviewWe are seeking a skilled Data Science Expert to join our team at Insight Global. As an Intermediate Data Scientist, you will play a critical role in analyzing large datasets, building AI/ML models, and extracting insights to support fraud detection and anti-money laundering (AML) efforts.

  • Director, Fraud Prevention

    7 months ago

    Toronto, Canada TripArc Full time

    Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry's best rates. As an industry...

  • Senior Cloud Architect for Fraud Detection Services

    3 weeks ago

    Toronto, Canada Resonaite Full time

    We are seeking a highly skilled Senior Cloud Architect to join our Agile team focused on Fraud detection services at Resonaite in Toronto.Location: Hybrid TorontoDuration: 6 - 12 months with option to convert to full time perm, estimated salary: $150,000 - $180,000 per year.Job Description:Key Responsibilities:Architect and Design: Define the technical...

  • Supervisor, Fraud

    6 months ago

    Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Bilingual Fraud Detection Specialist, English and

    4 days ago

    Toronto, Canada HSBC Full time

    Opening up a world of opportunity. We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our...

  • Director, Fraud Prevention

    7 months ago

    Toronto, Canada Navigatr Full time

    Navigatr Group is a privately held company that invests in travel companies that elevate the customer experience and drive innovation. Our expansive and growing group of brands empowers seamless access to a comprehensive range of luxury travel options and services globally with over $1 billion transactions annually. Navigatr Group's goal is to create a more...