Team Lead, Fraud Detection

5 months ago


Toronto, Canada Scotiabank Full time

Requisition ID: 193793

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**

Leads and develops a team of Senior Fraud Detection Analysts in the Fraud Management Operations in Canada, ensuring business strategies, plans and initiatives are executed / delivered. Responsible to provide coaching, direct leadership, and guidance to the Senior Fraud Detection Analysts, as it relates to fraud mitigation; customer satisfaction; operational efficiency and efficacy; employee development; and support with processes, policy, and system functionality.

**Is this role right for you? In this role, you will**:

- Provide a best-in-class customer experience when dealing with business partners, customers, or team

members by resolving customer matters; authorizing exemptions in a manner that reflects Bank policies.
- Superior leadership and coaching to motivate and develop individual Fraud Detection Analyst

performance on the service team by:

- Engage in one-on-one coaching, group coaching or coaching as an ongoing observational activity by providing relevant feedback during observations, side by side coaching, and skill building to ensure continued improvement of knowledge, accuracy, efficiency, and quality.
- Reviewing Senior Fraud Detection Analysts customer interactions including live calls, recorded calls, reviewing decisions made, and actions taken to identify coaching and development opportunities, recommend appropriate changes to policies, processes and procedures that will assist in improving performance and efficiency of the unit.
- Conduct one-on-one coaching with Senior Fraud Detection Analysts to recognize success, help overcome obstacles and set focus thereby ensuring continued improvement of knowledge, efficiency, and quality.
- Effectively manage direct and indirect reports of any performance and conduct concerns and working with HR and ER as required.
- Oversees the management of all fraud detection queues, ensuring queues are effectively monitored,

worked in a timely manner, and adjusts assignments to increase fraud loss avoidance and improve the

customer experience.
- Recommends appropriate changes to policies, processes and procedures to assist with maximizing

fraud loss avoidance, enhancing the customer experience, while improving productivity and efficiency of

the Fraud Detection team;
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities

and decisions.
- Serve as a backup to the Manager when he / she is absent and assume day-to-day operational activities

updating and monitoring department KPI reporting

**Dimensions**
- Number of employees / span of control: 7 - 12
- Canadian Banking lines supported: Retail, Small Business, Commercial and Wealth.
- Achieve/exceed daily/weekly KPIs for team
- Support the Bank’s annual Fraud Plan ($81MM F’19), and business objectives for the

department Countries / regions / business units supported: All of Canada
- Systems: CMS, CIS, MV, KS, AS400, TSYS, ScotiaGlobe, Image, Intralink, etc

**Do you have the skills that will enable you to succeed in this role? - We’d love to work with you if you have**:

- Completion of post-secondary education
- Strong communication skills in English (French would be considered an asset)
- 1-3 years of Fraud knowledge / industry experience
- Creates an environment in which his/her team pursues effective and efficient operations of his/her

respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business

controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management

Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the

Guidelines for Business Conduct.
- Customer service experience; demonstrated commitment to providing quality customer service

and problem resolution

**Working Conditions**
- This unit runs on a 24-hour operation.
- The location for this position is Don Mills & Eglinton, North York, ON.
- Work in a standard office-based environment; non-standard hours are a common occurrence;
- He/she is expected to work occasional overtime due to fraud trends and absences, as well as the occasional week-ends and statutory holidays as required to ensure the department has adequate coverage on a 24/7 hour basis.
- He/She may also be expected to provide on call support to department as required during nonbusiness hours work; in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.
- High degree of flexibility required to adapt to wide variety of tasks and functions and the ability to work in a fast-paced, dynamic environment

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for e



  • Toronto, Ontario, Canada Scotiabank Full time

    About the RoleTangerine is seeking a highly skilled Fraud Detection Specialist to join our team. As a Fraud Detection Specialist, you will play a critical role in detecting and preventing financial crimes while ensuring an excellent customer experience.Key ResponsibilitiesProvide fraud detection and prevention services on the Tangerine Product OfferingFollow...


  • Toronto, Canada Scotiabank Full time

    Requisition ID: 194500 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** Leads and develops a team of Senior Fraud Detection Analysts in the Fraud Management Operations in Canada, ensuring business strategies, plans and initiatives are executed / delivered. Responsible to provide coaching,...


  • Toronto, Canada Scotiabank Full time

     Requisition ID: 208439Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal...


  • Toronto, Ontario, Canada Scotiabank Full time

    Job SummaryWe are seeking a highly skilled Senior Fraud Detection Analyst to join our team at Scotiabank. As a key member of our fraud detection team, you will play a critical role in preventing and minimizing losses to the Bank resulting from fraudulent activity on Payment cards and deposit accounts.Key ResponsibilitiesAnalyze alerts generated by fraud...


  • Toronto, Ontario, Canada Scotiabank Full time

    Job SummaryWe are seeking a highly skilled Senior Fraud Detection Analyst to join our team at Scotiabank. As a key member of our fraud detection team, you will play a critical role in preventing and minimizing losses to the Bank resulting from fraudulent activity on Payment cards and deposit accounts.Key ResponsibilitiesAnalyze alerts generated by fraud...


  • Toronto, Ontario, Canada Forter Inc. Full time

    About the RoleForter Inc. is seeking a highly skilled Senior Software Engineer to join our Platform Extensions team. As a key member of our engineering team, you will be responsible for developing and cultivating new products for fraud detection.Key ResponsibilitiesDesign and implement scalable and efficient software solutions for fraud detectionCollaborate...


  • Toronto, Ontario, Canada Forter Inc. Full time

    About the RoleForter Inc. is seeking a highly skilled Senior Software Engineer to join our Platform Extensions team. As a key member of our engineering team, you will be responsible for developing and cultivating new products for fraud detection.Key ResponsibilitiesDesign and implement scalable and efficient software solutions for fraud detectionCollaborate...


  • Toronto, Ontario, Canada Scotiabank Full time

    Job SummaryThe Senior Fraud Detection Analyst is responsible for preventing and minimizing losses to Scotiabank resulting from fraudulent activity on Payment cards and deposit accounts. This is achieved by working alerts generated by fraud monitoring systems and/or batch reports, analyzing activity/trends, reviewing previous activity and contacting...


  • Toronto, Ontario, Canada Scotiabank Full time

    Job SummaryThe Senior Fraud Detection Analyst is responsible for preventing and minimizing losses to Scotiabank resulting from fraudulent activity on Payment cards and deposit accounts. This is achieved by working alerts generated by fraud monitoring systems and/or batch reports, analyzing activity/trends, reviewing previous activity and contacting...


  • Toronto, Ontario, Canada Scotiabank Full time

    Job SummaryThe Senior Fraud Detection Analyst is responsible for preventing and minimizing losses to the Bank resulting from fraudulent activity on Payment cards and deposit accounts. This is achieved by working alerts generated by fraud monitoring systems and/or batch reports, analyzing activity/trends, reviewing previous activity and contacting customers,...


  • Old Toronto, Canada Interac Full time

    Data Scientist InternJob SummaryWe're seeking a highly motivated and detail-oriented Data Science Intern to join our Fraud Analytics team at Interac. As a Data Science Intern, you will be responsible for providing actionable insights into rule-based fraud detection, feature development, and statistical analysis of new and existing fraud trends.About the...


  • Toronto, Canada Scotiabank Full time

       Requisition ID: 208379Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. PurposeThe Senior Fraud Detection Analyst is responsible for preventing and minimizing losses to the Bank resulting from fraudulent activity on Payment cards and deposit accounts. This is achieved by working alerts generated by...


  • Old Toronto, Ontario, Canada Forter Inc. Full time

    About the RoleForter is seeking a Senior Software Engineer to develop and cultivate new products for fraud detection. The successful candidate will be responsible for making engineering decisions that balance technical factors with user experience and aesthetics.The ideal candidate will have a strong background in software engineering and experience with...


  • Old Toronto, Ontario, Canada Forter Inc. Full time

    About the RoleForter is seeking a Senior Software Engineer to develop and cultivate new products for fraud detection. The successful candidate will be responsible for making engineering decisions that balance technical factors with user experience and aesthetics.The ideal candidate will have a strong background in software engineering and experience with...


  • Toronto, Ontario, Canada Scotiabank Full time

    About the RoleThe Senior Fraud Detection Analyst is a critical position within Scotiabank, responsible for preventing and minimizing losses due to fraudulent activity on payment cards and deposit accounts.Key ResponsibilitiesAnalyze alerts generated by fraud monitoring systems and/or batch reports to identify potential fraudulent activity.Review previous...


  • Toronto, Canada Scotiabank Full time

       Requisition ID: 208345Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. PurposeThe Senior Fraud Detection Analyst is responsible for preventing and minimizing losses to the Bank resulting from fraudulent activity on Payment cards and deposit accounts. This is achieved by working alerts generated by...

  • Data Scientist

    2 weeks ago


    Old Toronto, Canada Société Financière Manuvie Full time

    The OpportunityWe are seeking a skilled Data Scientist to contribute to the development of sophisticated AI and ML models for Manulife's anti-fraud program. As a Data Scientist, you will work closely with multi-functional teams to design and implement robust analytical solutions, applying both traditional and emerging machine learning and AI...

  • Business Analyst

    5 months ago


    Toronto, Canada Diamondpick Full time

    **Business Systems Analyst (AML & Fraud Detection)** **Toronto, ON (Hybrid)** **1 year Contract (possible for extension)** **Responsibilities**: - Responsible for establishing written policies and procedures regarding Anti-Money Laundering, Sanctions, and Anti-Bribery and Corruption in compliance with Canadian regulations and policies. - Provide advice...

  • Fraud Strategy Manager

    5 months ago


    Toronto, Canada DataVisor Full time

    About DataVisor: DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's solution scales infinitely and enables organizations to act on fast-evolving fraud and money laundering...


  • Toronto, Ontario, Canada Capco Full time

    Principal Consultant, FraudCapco is a leading consulting firm that specializes in financial services. We are seeking a highly skilled Principal Consultant, Fraud to join our team. As a Principal Consultant, Fraud, you will be responsible for leading fraud prevention and detection initiatives for our clients. You will work closely with our clients to...