Manager, Wagering Operations

7 months ago

Etobicoke, Canada Woodbine Entertainment Full time

Our rich history is a big part of who we are. With historic roots dating back over 135 years, Woodbine is steeped in tradition. We have been the engine that drives the Ontario horse racing industry, creating winning experiences for all our guests.

We are also currently on an amazing 20-year journey to ‘build a city within a city’ and transform the largest privately held land in Toronto into one of Canada’s premiere entertainment destinations. This journey will unlock the value of approximately 700 acres of land, leading to job creation and the revitalization of our communities, while enhancing our ability to share the thrill of horse-racing and cementing our place as an entertainment powerhouse.

We also take care of our PEOPLE. Here are some of the things we offer:
**Full Group Benefits Plan**

**Pension**

**Paid Vacation**

**Discounts on Food**

**Ontario Attractions Discount**

**Free Parking**

**Opportunities for Advancement**

**Social Responsibility Initiatives**

We need dedicated people to join our cause. Be part of Woodbine Entertainment and get inspired to make work awesome

The Wagering Operations Department at Woodbine currently has an opportunity for a Manager, Wagering Operations. This position reports to the Senior Manager, Wagering Operations.

**In this role, the duties may include but are not limited to**:

- Responsible for managing and developing wagering related services aimed at contributing to the provision of accurate and reliable betting processes.
- Managing an effective betting profile, confirming and approving the daily track changes and exchange rates, reviewing and approving the final program Pool Definition report for all live and simulcast race cards and authorizing tote to open wagering for the day.
- Providing technical expertise to administrative staff in order to provide accurate information and effectively resolve issues via simulcast conference calls, SAM helpline calls.
- Provide troubleshooting with teletheatre calls relating to ticket/voucher issues.
- Providing technical expertise to HPI to ensure that all HPI systems and Bet365 services are available at all times to customers, as well as liaising with HPI Support Centre staff.
- Providing technical expertise and support to the mutuels and teletheatre front line staff.
- Providing technical expertise and support to all Ontario Alliance tracks.
- Managing staff in officialling races conducted at Woodbine, Mohawk, BC, Japan and several of the Ontario Alliance tracks.
- Ensuring strict compliance with AGCO & ARCI model rules and regulations and any departmental operational policies developed by Woodbine Entertainment Group.
- Managing a team of technical support staff by coaching and monitoring team members’ performance and identifying areas of opportunity for additional training.
- Create and manage the schedule of monthly events and distribute this to simulcast partners.
- Manage past performance programs and insider picks made available thru the HPIbet website by uploading where needed thru our Administration site.

**Basic job requirements include**:

- Minimum of five (5) years experience in pari-mutuel wagering environment dealing with systems issues, or experience in a similar fast paced environment
- Knowledge of tote system and HPI wagering systems would be beneficial
- General knowledge of AGCO, ARCI model and WEG rules and regulations
- Demonstrated organizational and time management skills with the ability to solve problems and analyze statistics
- Knowledge of MS Office and advanced computer skills
- Ability to communicate in a clear and concise manner
- Preference will be given to applicants who have completed a post secondary education in computer related studies.

**Diversity, Equity, Inclusion and Belonging**

***

**Be Yourself.**

***

**We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.

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