Service Dispatcher

4 weeks ago


Waterloo, Canada Apex Lawn Care Inc Full time

**Overview**:
**Key Responsibilities**:

- **Dispatching Services**: Efficiently schedule and dispatch lawn care technicians to customer locations based on service programs, additional requests, and geographic proximity.
- **Customer Communication**: Serve as the primary point of contact for customers, providing updates on service schedules, addressing inquiries, and resolving any issues or concerns promptly.
- **Route Optimization**: Optimize service routes to minimize travel time, fuel consumption, and operational costs while maximizing technician productivity.
- **Quality Assurance**: Monitor service visits daily to ensure adherence to quality standards and customer specifications.
- **Emergency Response**: Respond to urgent service requests, schedule changes, and unforeseen issues, ensuring swift resolution and mínimal disruption to service.
- **Data Management**: Maintain accurate records of service requests, scheduling, technician assignments, and customer communications using designated software systems.
- **Team Collaboration**: Liaise with lawn care technicians, supervisors, production managers and other internal team members to optimize operational efficiency and address any operational challenges.
- **Continuous Improvement**: Identify opportunities to streamline processes, improve service quality, and enhance customer satisfaction through feedback analysis and performance evaluation.

**Qualifications**:

- High school diploma or equivalent; additional education or certifications in business administration, logistics, or related fields preferred.
- Exceptional organizational and time management skills with the ability to prioritize tasks and adapt to changing priorities in a fast-paced environment.
- Strong communication skills, both verbal and written, with the ability to interact effectively with customers, field personnel, and internal teams.
- Detail-oriented mindset with a focus on accuracy and attention to detail.
- Ability to remain calm under pressure and make quick, sound decisions in emergency situations.
- Flexibility to work evenings as needed.

**Job Types**: Part-time, Seasonal
Contract length: 5 months

Pay: $20.00-$25.00 per hour

Expected hours: 25 - 40 per week

**Benefits**:

- Casual dress
- Commuter benefits
- Company events
- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- No weekends

Work Location: In person

Application deadline: 2024-05-24
Expected start date: 2024-06-03


  • Dispatcher

    2 weeks ago


    Waterloo, Canada Transport AYDA division of Michael Duff Transport Full time

    Responsible for the effective management of an assigned fleet of drivers and trucks. - Responsibilities Creating work orders, monitoring and executing dispatch of all outbound LTL - FTL customer loads Managing lanes, assets and space to ensure maximization of revenues and optimization of equipment - Quoting and providing rates to customers - Scheduling...

  • Afternoons Dispatcher

    3 weeks ago


    Waterloo, Canada The Erb Group of Companies Full time

    **Job title**:Afternoons** **Dispatcher **Job Location**:Baden **Position Type**:Onsite **Shift Hours**: Monday to Friday; 3:00 p.m. to Midnight **Compensation Range**:$21.59 - $28.14 / hourly **We Bring Food to Your Family’s Table** The Erb Group of Companies is one of North America’s largest privately-owned refrigerated transportation providers....

  • Evening Dispatcher

    4 weeks ago


    Waterloo, Canada The Erb Group of Companies Full time

    **Job title**:Evening Dispatcher **Job Location**:Baden **Position Type**:Onsite **Shift Hours**:Sunday - Wednesday 6:00PM - 5:00AM*** **Compensation Range**:$21.59 - $28.14 / hourly **We Bring Food to Your Family’s Table** The Erb Group of Companies is one of North America’s largest privately-owned refrigerated transportation providers. The Erb...


  • Waterloo, Canada University of Waterloo Full time

    Overview Term: 1 year The Communications Operator (Dispatcher) is responsible to the Director, UW Special Constable Service and provides complaint handling, dispatches calls for service as well as multiple other tasks for the University of Waterloo Special Constable Service. The Dispatcher will receive all calls for service to the UW Special...

  • Afternoon Dispatch

    2 weeks ago


    Waterloo, Canada The Erb Group of Companies Full time

    **Job Title**: Afternoon Dispatch (International Division) **Job Location**:Baden **Position Type**:Onsite **Shift Hours**: Monday to Friday; 3:00 p.m. to Midnight **Compensation Range**:$21.59 - $28.14 / hourly **We Bring Food to Your Family’s Table** The Erb Group of Companies is one of North America’s largest privately-owned refrigerated...


  • Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 year** **Responsibilities**: Communications - Answer all incoming calls to the Communications Centre including emergency 911 calls, non-emergency and administrative calls, general inquiries and emergency service requests (ambulance, fire, police) - Prioritize calls, ie, emergency, non-emergency, administrative calls, and dispatch them...

  • Head Dispatcher

    3 weeks ago


    Waterloo, Canada Apex Lawn Services Inc. Full time

    Work Term: Seasonal - Work Language: English - Hours: 25 to 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: Experience an asset - or equivalent experience **Work setting**: - Private sector - Lawn care company - General office **Tasks**: - Develop specific plans to prioritize - Organize tasks to accomplish the...


  • Kitchener-Waterloo, Canada Delta Air Systems Ltd. Full time

    Delta Air Systems Ltd. is family owned and has been in the business of improving the quality of the environment in homes and businesses since the 1950's. With our caring, customer-centered approach and commitment to top quality products and service we are the leading provider of heating and air-conditioning solutions in the Waterloo area. Our success and our...

  • head dispatcher

    4 weeks ago


    Waterloo, Canada Apex Lawn Services Inc. Full time

    Durée de l'emploi: SaisonnierLangue de travail: AnglaisHeures de travail: 25 to 40 hours per weekEducation: Expérience: EducationSecondary (high) school graduation certificate or equivalent experienceWork settingPrivate sectorLawn care companyGeneral officeTasksDevelop specific plans to prioritizeOrganize tasks to accomplish the workOversee operational...

  • head dispatcher

    4 weeks ago


    Waterloo, Canada Apex Lawn Services Inc. Full time

    Work Term: SeasonalWork Language: EnglishHours: 25 to 40 hours per weekEducation: Secondary (high) school graduation certificateExperience: Experience an asset or equivalent experienceWork settingPrivate sectorLawn care companyGeneral officeTasksDevelop specific plans to prioritizeOrganize tasks to accomplish the workOversee operational logistics of the...

  • Service Coordinator

    3 weeks ago


    Waterloo, Canada O'Dell Associates Full time

    **Service Coordinator** - Full-time Permanent - Business hours (8:00am - 5:00pm) - Strong organizational skills. O’Dell Associates is a well-established heating, ventilating, and air conditioning (HVAC) company that works across Ontario with engineers, building owners, mechanical and sheet metal contractors in both commercial and industrial settings. We...

  • Service Advisor

    2 weeks ago


    Waterloo, Canada Tirecraft Full time

    Service Advisor Bast Tirecraft, Waterloo Tirecraft is a proudly Canadian owned and operated expert in tires and automotive services. We are presently seeking a qualified individual to fill the position of Service Advisor to be the liaison between our customers and our Tire Technicians. **Benefits**: **Responsibilities**: - Write up work orders for all...

  • Shuttle Driver

    6 days ago


    Waterloo, Canada Airways Transit Service Limited Full time

    **About Airways Transit** We are currently seeking Full and Part time drivers. Start times and hours are based on flight times therefore you need to adapt to flex hours of your shift. Afternoon Shift - **Start : ~ 10:00am - 16:00pm **+-approximate start time - **End : ~ 23:00pm - 2:00am** +- approximate end time Morning Shift: - **Start : ~ 12:00am -...

  • Service Advisor

    3 weeks ago


    Waterloo, Canada Tirecraft Full time

    **Service Advisor** **Waterloo Tirecraft** Tirecraft is a proudly Canadian owned and operated expert in tires and automotive services. We are presently seeking a qualified individual to fill the position of Service Advisor to work between our customers and Tire Technicians. **Benefits**: We offer an excellent Group Benefits Package including Health and...

  • Shuttle Driver

    1 week ago


    Waterloo, Canada Airways Transit Service Limited Full time

    **About Airways Transit** Since 1975, Airways Transit has been providing safe, reliable, courteous first class airport ground transportation services. Our friendly, convenient service has been specifically designed for the needs of the time conscious business traveler to the relaxed-minded vacation-seeking traveler. Airways Transit is the premier provider...

  • Service Advisor

    2 weeks ago


    Waterloo, Canada Tirecraft Full time

    **Service Advisor** Bast Tirecraft, Waterloo Is Customer Service your passion? **Tirecraft **is a growing organization that specializes in tires and tire services. We are proudly locally owned and operated! The position is entry to mid-level with onsite training provided, growth opportunities are available and highly encouraged. We are looking for someone...

  • Dispatcher

    4 weeks ago


    Waterloo, Canada Waterloo Garage Doors Inc Full time

    **Open the Door to Your Potential** At Waterloo Garage Doors, we are a passionate, hardworking, and driven team who strives to provide the best garage door installation and repair services to our customers. We strongly believe that with unparalleled experience and an ability to listen to our customer’s needs, we can always lend a helping hand to get any...


  • Waterloo, Canada Region of Waterloo Full time

    **Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving, and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...


  • Waterloo, Canada Region of Waterloo Full time

    **Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving, and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...


  • Waterloo, Canada Region of Waterloo Full time

    **Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving, and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...