Donor Services Representative(Csr)

2 weeks ago


Toronto, Canada GFD Full time

**The Opportunity**

Our Call Centre, the HIVE, is looking for highly talented professionals to grow our inbound donor experience team and provide our clients with best-in-class customer service. If you are like-minded, passionate about making a difference and have incredible people skills to offer, we are looking for you to join us as an inbound Donor Experience Representative

**Position Details**
- Job Status: Full-Time (afternoon and evenings)
- Location: Onsite in North York
- Hourly Commitment: 40 hours
- Hourly Rate: $18.00 per hour
- Employee Perks: Health Benefits plan(after 6 months)

**Your Impact**

In this role, you will be cross-trained on every discipline to provide our donors and fundraisers with the best in class verification services. You will be held accountable for exceptional Donor service, keen eye for technical accuracy and compliance to process and policies. You will be an integral part of upholding the standard for a donor centric culture.

**What you will do at GFD**
- Tending to daily inbound calls
- Maintain stellar knowledge of charities, quality and compliance standards
- Escalate concerns identified and be creative in recommending solutions for day to day challenges
- Perform other duties as required
- Strong ability to communicate over the phone- Basic knowledge of Windows PC and strong data entry skills- Previous call center experience an asset.

**What you bring to GFD**
- Excellent verbal and listening skills
- Ability to sound professional and polished on the phone
- Ability to work well under pressure, multi-task and operate in a fast-paced environment
- Superior time management and organizational skills
- Reliable and responsible - able to work effectively with mínimal supervision on routine tasks
- Team player
- Punctual

**What GFD Offers You**
- A competitive base salary and generous bonus opportunity
- Paid sick days and comprehensive benefit packages
- Meaningful opportunities for community engagement through volunteering opportunities
- The opportunity to grow your career in account management at a rapid pace while learning also learning how to analyze data and make sound business decisions
- An open, inclusive and diverse working environment

**Additional Information**
- This position qualifies for the Employee Referral Program.



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