Bilingual Csr

3 weeks ago

Toronto, Canada Covenant House Toronto Full time

**Bilingual Donor Care Representative**

**Full-Time, contract ending September 29, 2023**

**35 Hours / week**

For forty years, we have maintained a steadfast dedication to our mission: supporting the vulnerable youth who come through our doors. To this day, we remain committed to this duty.

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day. More than a place to stay, we provide 24/7 crisis shelter and transitional housing on-site and in the community, along with comprehensive services including education, counselling, health care, employment assistance, job training and after-care. Since 1982, Covenant House has supported more than 100,000 young people.

As a national leader, we educate and advocate for long-term change to improve the lives of vulnerable youth. This includes influencing public policy, leading awareness and prevention programs and continually building and sharing our knowledge. As a learning organization, we strive for excellence and programs with impact.

We provide life-changing care with unconditional love and respect. We meet youth's immediate needs and then we work together to achieve their future goals.

Thanks to our donors, who contribute 75 per cent of our $44.2-million annual operating budget, we are able to deliver these comprehensive programs and services.

**Responsibilities**:

- Set up new donor records in fundraising database, Raiser’s Edge.
- Update donor information and track all points of contact with donors via Raiser’s Edge donor database.
- Send out information packages and materials requested by donors.
- Contact donors to obtain any missing information (invalid expiry date, donation amount, missing address information etc.)
- Provide support to ensure all monthly donor files are updated and all confirmation/update letters are sent to donors in a timely manner.
- Ensure the quality of donors records in RE by conducting regular quality checks (daily, weekly, monthly or as needed) through validation queries and/or routine maintenance checks and update records as needed.
- Other duties as assigned

**Qualifications and Attributes**:

- High School Diploma
- Minimum 2 years of customer service or call center experience
- Strong computer and data entry skills
- Good problem solving
- Professional telephone presence
- Ability to communicate orally and in writing fluently in both English and French
- Self-motivated, high energy and results oriented
- Team oriented
- Strong attention to detail
- Strong customer services and interpersonal skills
- High level of accuracy
- Ability to work in a fast-paced environment

**_
At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities._**

**In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process**.

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