Director, Workforce Experience and Employee

6 months ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

The Director, Workforce Experience (WE) and Employee Relations Projects, is accountable for leading a team of specialized consultants dedicated to promoting positive workplace practices across the enterprise. Using data employee/ workforce and business metrics and information, you will lead a team of consultants who will review and/or visit identified workplaces, meet with employees and leaders, document key findings and assist leaders to develop appropriate action plans. You will provide ER consultation support on enterprise and line of business specific projects consistent with the Change Initiative Risk Assessment Process (CIRAP) and will play a key role in identifying and assessing inherent risks and mitigation plans associated with CIBC’s business projects. You will also support team specific initiatives for the broader GELRP&P team, such as records management oversight and supporting/leading internal team audits.

Additionally, you will be accountable for setting the operational strategies for the function, including ensuring appropriate workflow, case tracking systems, processes and data management controls are in place. You will also be responsible for ensuring that we develop and maintain proactive programs and agile service offerings to ensure the experience of our workforce is reflective of our culture and Purpose, ensure the team has requisite resources for success and that all activity is tracked appropriately. In order to manage risk and balance employee interests, this role will work in close partnership with the rest of the GELR, P&P team, all lines of business across the enterprise, particularly where WE visits are conducted, as well as HR, Privacy, Internal Audit, Business Controls, Legal, Governance, Risk and Compliance, as well as with other key internal partners.
- At CIBC we enable the work environment most _optimal_ for you to thrive in your role. _You’ll_ have the flexibility to manage your work activities within a hybrid work arrangement where _you’ll_ spend 1-3 days per week on-site, while other days will be remote._

How you'll succeed- Operational Oversight - Responsible for leading a team dedicated to enhancing employee and client experience across the enterprise, while leveraging best practices, tools and technology. Oversee and support all aligned ER WE processes/job aids in accordance with all applicable policy/legislative requirements. Identify, gather and analyze employee/workforce and business data/metrics and information. Provide recommendations concerning leadership and human resources issues. Work proactively with other GELR, P&P team members and HR Business Partners to support appropriate actions to promote a positive work environment across the enterprise.-
- Analysis - Responsible for WE reporting, metrics and analysis, executive briefings and tracking team activities and action planning. Identify concerns/systemic issues arising from reviews/visits - escalating as appropriate; assess of risk associated with decisions made and the potential impact on CIBC.Who you are- You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance. You have a successful track record of leading and building teams, and you have building team/consultant capability.- You have strong organizational skills. You have ability to set up systems and processes from scratch.- You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. You are comfortable with analysis of data and trending. You are able to translate data into a story that can be easily communicated.- You have a degree/diploma in a related university degree or equivalent work experience required. Employment law designation or background and/or CHRP designation are assets.- You have working knowledge of CIBC HR systems and the GELRP&P case database tool.- You can demonstrate previous experience in financial services work environments. It is an asset if you have understanding of financial services businesses.- You can demonstrate good general knowledge of CIBC lines of business.- It is an asset if you have exposure to project management.- It is an asset if you are fluent in French.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with

  • Director of Employee Experience

    4 weeks ago

    Toronto, Ontario, Canada Metta Lifestyles Full time

    About Metta LifestylesWe're a dynamic group united by a shared vision. Our passion for quality care is deeply woven into the fabric of our first-class retirement communities in Toronto and Ottawa. Each day, we strive to set new standards in senior living, ensuring our residents enjoy a lifestyle brimming with convenience, flexibility, and peace of mind.Our...

  • Director, Global Head of Workforce Planning and

    6 months ago

    Toronto, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Director, Employee Communications

    7 months ago

    Toronto, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Tunneling Operations Director

    1 month ago

    Toronto, Ontario, Canada MGR Workforce Full time

    Job Title: Tunneling Operations DirectorWe are seeking a highly experienced and skilled Tunneling Operations Director to join our team at MGR Workforce.About the Role:This is an exciting opportunity to lead key aspects of innovative tunneling projects, leveraging your technical expertise and leadership skills to deliver impactful results in a dynamic and...

  • Director of Retail Workforce Planning

    4 days ago

    Toronto, Canada Sephora Full time

    **Position**: Director of Retail Workforce Planning & Business Optimization **Profile**: **Job Type**:Full Time **Function**:Retail Operations **Address**:160 Bloor Street East, 11th Floor, Toronto, ON **Working Model**:Hybrid At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see...

  • Employee Engagement Specialist

    1 month ago

    Toronto, Canada The O’Neill Centre Full time

    **_“How do you live in the moment?”_** The **Employee Engagement Specialist** reports to the Executive Director and in collaboration with the Director of Care, Department Heads and the Director of Talent Management the Employee Engagement Specialist conducts a wide range of support functions to implement talent management strategies and plans for...

  • Mgr Workforce Management

    6 months ago

    Toronto, Canada Workplace Safety and Insurance Board Full time

    The Manager, Workforce Management, is primarily responsible for optimizing workforce efficiency and ensuring smooth operations within multi-program areas and supporting Multi/Omni channel contact center environment. This role is also responsible for effectively managing workload forecasting, staff scheduling, and real-time staffing adjustments to meet...

  • Director, Employee and Labour Relations

    6 months ago

    Toronto, Canada Sinai Health Full time

    Job Description Are you a seasoned leader with a passion for fair and effective employee and labour relations? If yes, Sinai Health is looking for a Director of Employee & Labour Relations to lead their multi-site organization. As the Director of Employee & Labour Relations, you will be responsible for providing strategic guidance on legal...

  • Customer Experience

    1 month ago

    Toronto, Canada Tonal Full time

    Location Toronto, ON, Canada Type Full time Department - Operations Customer Care Compensation CA$60K - CA$70K - Offers Equity - We take into consideration an individual’s background, experience, and location in determining their salary. This role is also eligible for health insurance, retirement savings benefits, life insurance and disability...

  • Manager Workforce Planning

    4 months ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 50047 **Job Category**:Human Resources **Division & Section**:Seniors Services & Long Term Care, LTC Strategic Workforce & Planning **Work Location**:Union Station, 66 Front Street W **Job Type & Duration**:Full-time, **Salary**:$122,305.00 - $163,639.00 **Shift Information**: 35 hours per week per week **Affiliation**: Non-Union **Number...

  • Workforce Consultant

    6 months ago

    Toronto, Canada Atlantis IT group Full time

    **Job Title: WorkForce consultant** **Location: Toronto, ON** **Duration: Long Term Contract** - Must have professional certification and working experience in below for 3-7 years: - **Workforce Software** (Time and Attendance Management) Mandatory - **WorkForce certification** - Experience in any of the below SAP SuccessFactors modules would be an...

  • Associate, Workforce Planning

    3 months ago

    Toronto, Canada Technical Standards and Safety Authority TSSA Full time

    **About Us**: Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs approximately 450 staff across Ontario. The roles within the TSSA are as diverse as the Province we...

  • NA-Managing Director

    4 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • NA-Managing Director

    4 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing Director Reports to: Founder & CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • NA-Managing Director

    4 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • NA-Managing Director

    2 days ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • NA-Managing Director

    2 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing Director Reports to: Founder & CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • NA-Managing Director

    3 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • NA-Managing Director

    2 weeks ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • Director, Analysis

    4 weeks ago

    Old Toronto, Canada Director File Full time

    Reporting to the Senior Director of Threat Intelligence, you will be responsible for intelligence collection, analysis, and production. You will be assessing trends and providing recommendations to support end-users across the enterprise.Skills:Experience working within Threat Intelligence. A background in a Security Operations Center is nice to...