Technical Product Specialist

3 weeks ago

Oakville, Canada Electrical & Automation Industry Careers Full time

**Technical Product Specialist - Electrical Division**

**Job Overview**:
**Key Responsibilities** **- Technical**:

- **Technical Expertise**
- Develop and maintain in-depth knowledge of the company's products, including technical specifications, features, and functionalities.
- Assess market competition by comparing the company's product to competitors' products - features - benefits - dimensions.
- Ensure product specifications are correct in the catalogues, website, and kept updated with current technical documentation, to comply with all Canadian regulatory and approval requirements.
- Support the timely completion of large cross reference requests for key RFQs.
- Address any quality issues with products as they arise and deploy a corrective action plan as per an established QC process.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- **Customer Support**
- Collaborate with the sales, customer service and pricing teams to resolve complex technical problems to ensure customer satisfaction.
- Act as a technical point of contact for customers, addressing inquiries, troubleshooting technical issues, and providing solutions.
- Attend on-site customer meetings and training sessions with the sales team as required.
- Develop a deep understanding of customer technical needs, pain points, and preferences.
- **Training**
- Conduct ongoing internal training sessions for the sales, marketing, customer service and pricing teams to ensure a consistent understanding of product features and capabilities.
- Develop online product training modules for the foundation of a Techspan training curriculum supported by the BlueVolt platform for our external customers and internal teams.

**Key Responsibilities - Product(s) Management**:

- **New Product Launches**
- Drive new product launches via collaborating with the Marketing, Sales, Customer Service, Purchasing teams.
- Develop and execute against a pre-launch plan checklist to include competitive landscape, market pricing Intel, cross-reference and spec sheets, part number set-up, initial stock order, lead times, marketing collateral, and sales initiatives.
- Coordinate product release dates and the inventory required at time of launch and monitor replenishment to ensure on-time delivery to support sales and marketing initiatives success.
- Monitor product performance and track key performance indicators (KPIs), feedback from the sales team and customers, and make any adjustments necessary to improve product adoption and growth.
- Communicate any product changes and updates to all internal teams.
- **Product Development**
- Recommend the nature and scope of present and future product lines by reviewing product specifications and requirements, appraising new product ideas and/or product or packaging changes.
- Collaborate with the sales team to visit customers and assist in promoting the products, and to solicit feedback on company services, suggested product improvements and/or extensions based on customer experiences and needs.
- Work with the Purchasing team to maximize inventory turns and product availability by reviewing and adjusting inventory levels and A,B,C,D class to support optimal service levels.
- Manage the product life cycle from introduction to obsolete, as required.
- Bring new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with suppliers.
- Contribute to a team effort by accomplishing related tasks and results as needed.
- **Product Strategy**
- Define and communicate the product vision, strategy, and goals.
- Conduct market research to identify current market share, total potential, competitive landscape, threats and strategic fit to support other complimentary products and bundled solutions.
- Provide information for management by preparing short-term and long-term product sales forecasts and analyses.
- Collaborate with the sales and marketing team to develop go-to-market product pricing and positioning strategies.

**Qualifications**:

- CET or equivalent technical experience
- Some factory automation or panel builder experience would be a large advantage.
- Experience in the electrical manufacturing or distribution business would be beneficial.
- Can-do attitude
- Team oriented.

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