Customer Care Representative

2 weeks ago


Concord, Canada UNFI Full time

**Who are we?**

**_UNFI Canada is the leading distributor of natural, organic, and specialty foods We transform the world of food for our associates, customers, and the families we serve everyday Our mission is to provide healthier food choices to people everywhere. Better Food, Better Future_**

**_As part of our Customer Care team, you'll get to help #MoveFoodForward through administration, data entry, and most importantly, providing exceptional service to our customers Read on to learn more_**

**Position**:Customer Care Representative

**Job Type: Full Time 6 Month Contract. (**
**_Note the contract role does NOT include benefits)_**

**Schedule: Monday-Friday 8:30 am-5:00 pm EST**

**Location**:Position supports the UNFI - Vaughan, ON facility remotely.

**Working Conditions**:Due to COVID-19, the position is work from home.

**Purpose**:
Responsible for providing excellent customer care and maintaining strong professional customer relationships via the phone and other methods. Assist customers with new orders, advise status of orders, and provide information on new products. Communicate changes in customer delivery schedules and routing, including order deadline and delivery status.

Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel. Remain in compliance with established performance metrics that support the desired Customer Experience and assisting in populating data into the Customer Care Relationship Management (CRM). Complete related records, reports, and documentation.

**Responsibilities**:

- Establishes and maintains professional working relations with customers, coworkers, and other key stakeholders
- Processes orders for order deadline, including data entry and remain available in the call queue to answer inbound calls
- Works occasional overtime as required to meet deadlines communicating late route calls, product recalls, and other call campaigns
- Responsible for call card processing and ensuring that account minimums are met and possible duplicate orders are addressed.
- Answers questions, requests, and problems promptly and courteously, utilizing the Company CRM tool for issue tracking and resolution reporting
- Review customer order deadline and deliveries to provide customer updates with current ETA’s
- Provides superior customer care to support the Company desired customer experience
- Coordinates with the Accounting department regarding customer credit status
- Keeps management informed of area activities and of any significant problems
- Performs other job duties as required

**Job Requirements**:
**Education/ Certifications: (Required & Preferred)**
- High School Diploma

**Experience**:

- 2-3 years customer service experience or other related business experience
- Call Center experience preferred

**Knowledge**:

- Willingness to acquire knowledge of company products and sales policies and procedures
- Proficient in Microsoft Applications including Excel, Word and Outlook
- System Implementation preferred

**Skills & Abilities**:

- Excellent communications skills, both verbal and written
- Able to work in a fast paced environment
- Able to work independently as well as part of a team
- Pleasant phone manner
- Flexible with the ability to adjust to change
- Attention to detail
- Ability to multitask to complete projects with multiple deadlines in an accurate and timely manner
- Ability to type 40 wpm+
- Baseline ability to 10-key by touch (industry standard minimum key strokes requirement)
- Our Culture and our Values: We believe in #FuelingtheFuture and #FeedingthePlanet. We deliver together to provide **#BetterFood for a #BetterFuture **and win big
- Flexible schedule
- Discounts on Organic Food
- Work remotely from home

**OUR COMMITMENT**:

- #LI-REMOTE_

Additional Information
- Schedule: Full-time



  • Concord, Canada Terminix Full time

    **About Terminix** Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control. **Position Overview** A Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving...


  • Concord, Canada LawnSavers Plant Health Care Inc. Full time

    CAD 865 - 1188 Weekly Concord, Ontario, Canada **A little about us** LawnSavers is an innovative lawn care company that is taking a fresh approach to the green industry. We are an employee-first company that builds and maintains great-looking, healthy landscapes in an environmentally responsible manner, all while building careers for our team. We use...


  • Concord, Canada CRH Canada Full time

    Job ID: 480441 Work Type: Full Time Permanent **It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look at...


  • Concord, Canada A to Z Tech Solution Full time

    **Here’s why you should apply**: Weekly Advances and Bonuses Hybrid office with remote flexibility 65k plus first year average income Residual Income Exceptional commission rates Trip Incentives and other benefits Full Training **Primary Functions**: Serve as the information center for all customers, community contacts, and other company...


  • Concord, Canada ASSA ABLOY Canada Full time

    ASSA ABLOY Door Security Solutions provides end-users (healthcare facilities, schools, universities, military, commercial buildings, etc.) with unsurpassed security and life-safety solutions and the essential support services (LEED consultation, code compliance, access control system integration, product research and selection, specification writing...


  • Concord, Canada U Vision Group Full time

    **Job Title**: Professional Relations Representative **Job Summary**:The Professional Relations Representative will establish and maintain profitable referral relationships with medical doctors and optometrists within an assigned territory. They must maintain up-to-date knowledge of UVG’s services to achieve successful referrals. Full Time|Salary|40...


  • Concord, Canada Screenco Manufacturing Full time

    **Job Summary** We are seeking an enthusiastic, salesperson with experience in manufacturing sales. A key member of the sales team, the Account Manager is accountable for delivering the assigned territory’s sales goals through the retention of the existing customer base, and the acquisition of new customers. He/she identifies, investigates, and develops...


  • Concord, Canada Screenco Manufacturing Full time

    **Job Summary** We are seeking an enthusiastic, salesperson with experience in manufacturing sales. A key member of the sales team, the Account Manager is accountable for delivering the assigned territory’s sales goals through the retention of the existing customer base, and the acquisition of new customers. He/she identifies, investigates, and develops...


  • Concord, Canada Screenco Manufacturing Full time

    **Job Summary** We are seeking an enthusiastic, salesperson with experience in manufacturing sales. A key member of the sales team, the Account Manager is accountable for delivering the assigned territory’s sales goals through the retention of the existing customer base, and the acquisition of new customers. He/she identifies, investigates, and develops...


  • Concord, Canada 3Gmetalworx Inc. Full time

    **Inside Sales Representative** **A minimum of 1 year of experience in an Inside Sales function required.** **Duties**: - Verify all customer purchase orders and create sales order to match. - Collaborate with Manufacturing and Sales engineers to meet project deadlines and ensure customer satisfaction. - Take customer sales orders, update customer sales...


  • Concord, Canada Vicostone Canada Inc. Full time

    **VICOSTONE in** **ONTARIO **is currently looking for an ambitious and self motivated Combination Sales Representative to join our team. Must calling on **Kitchens & Baths and Designers **in a part of GTA to the South western ON. Identifying, developing and maintaining relationships in community obtain appointments and conduct meetings/presentations to...


  • Concord, Canada Link Product Solutions Limited Full time

    **Territory Inside Sales Representative - Hybrid** Link Product Solutions Limited is one of Canada's fastest growing and leading suppliers of Seasonal, Stationery and General Merchandise products to independent and major retailers in North America, the Caribbean, Central, and South America. We offer over 10,000 products to retailers in many retail sectors....


  • Concord, Canada Vicostone Canada Inc. Full time

    **VICOSTONE in** **ONTARIO **is currently looking for an ambitious and self motivated Combination Sales Representative to join our team. Must calling on **Fabricator & Builder **in a part of GTA to service Chinese Clients. Identifying, developing and maintaining relationships in community obtain appointments and conduct meetings/presentations to various...


  • Concord, Canada Vicostone Canada Inc. Full time

    **VICOSTONE in** **ONTARIO **is currently looking for an ambitious and self motivated Combination Sales Representative to join our team. Must calling on **Fabricator & Builder **in a part of GTA to service Chinese Clients. Identifying, developing and maintaining relationships in community obtain appointments and conduct meetings/presentations to various...


  • Concord, Canada Ronco Safety Full time

    At **RONCO **we help companies achieve the highest standards in safety, worker confidence and productivity. Our trusted distribution networks deliver our products that help comply with safety standards for both employees and their work processes. We hope you are up for the challenge! We are expanding our team and currently seeking to fill a _**BILINGUAL**_...


  • Concord, Canada HILTI Full time

    WHAT'S THE ROLE? The Hilti Store Representative is responsible for managing and operating a Hilti Store while maximizing walk-in sales and smaller field accounts while simultaneously providing a high level of customer service (95% order fill rates). All activities are performed with the ultimate objective of providing Total Customer Satisfaction and driving...


  • Concord, Canada Vicostone Canada Inc. Full time

    **VICOSTONE in** **ONTARIO **is currently looking for an ambitious and self motivated Combination Sales Representative to join our team. Must calling on **Kitchens & Baths and Designers **in a part of GTA to the South western ON. Identifying, developing and maintaining relationships in community obtain appointments and conduct meetings/presentations to...


  • Concord, Ontario, Canada Viking Full time

    Job Description We are looking for a Technical Sales Representative to join our Fire Alarm Division. Working within a team of professionals, you will work to develop our business and strengthen our Fire Alarm Division in order to meet our clients' expectations. Working out of our Vaughan office, you will mainly be responsible for estimating and coordinating...


  • Concord, Canada Vinyl Pro Full time

    **About the company** Vinyl Pro Windows System is more than just a window manufacturer; we redefine the traditional business model by fostering genuine, personal connections with our clients. Our commitment to excellence is evident in our meticulous craftsmanship and use of premium materials. With expedited delivery and unwavering support, we ensure your...


  • Concord, Canada Dealer Source Full time

    **Dealer Source Inside Sales Position** Required: - High School Diploma or equivalent - Excellent written and verbal communication skills - Flexible availability - Punctuality - Professional attitude - Insatiable desire to learn, grow and flourish within a fast paced environment - Self-motivated - Advanced critical thinking and decision making ability -...