Cash Management Dpl Specialist

2 months ago

Halifax, Canada Scotiabank Full time

Requisition ID: 209867

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the CMCC / Small Business in Canada ensuring specific individual goals, plans, initiative are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulation, internal policies and procedures.

**Is this role right for you? In this role, you will**:

- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Responsible to review the daily EFT/IAT daily processing limit breach report and determine the appropriate course of action (ie: contact customer, discuss next steps with branch partner, suspend service).
- Assist Strategic Pricing Specialists with APA data entry discuss rationale for pricing decisions with branch partners.
- Assist Sales Support team in queue management.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high performance environment and contributes to an inclusive work environment.

**Do you have the skills that will enable you to succeed in this role? We would love to work with you if you have**:

- Contacting customers directly to determine reason for DPL breach and negotiating next steps with client/branch partner (ie: new credit limit/spread payments over multiple days etc)
- Escalating fraudulent activities, unusual occurrences to Manager Customer Experience/Product Manager, with recommendations on solutions.
- Educating partners on requirements for DPL limits to mitigate risk and provide clear direction to our customers.
- Input pricing requests into the APA system and provide direction to branch partners on alternatives if special pricing is not approved.
- Support the Senior Sales Support Officer and Manager Customer Experience with high priority requests and escalations.

**What's in it for you?**
- Diverse and inclusive work environment
- Opportunities for professional growth
- A corporate culture built upon core values of respect, integrity, passion and accountability
- Employee Banking Benefits
- Access to thousands of online and in-person courses to develop your current skills and to learn more
- Competitive total rewards package includes a base salary, a performance bonus, vacation days, personal & sick days, maternity leave top-ups and much more

Location(s): Canada : Nova Scotia : Halifax

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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