Assistant Store Manager

2 weeks ago


Montréal, Canada Off The Hook Full time

**TITLE**: Retail Sales Consultants

**STATUS**: Full-Time

Founded in 1999, OTH is at the centre of Canadian fashion culture acting as an incubator for creative and trailblazing brands with deep roots in streetwear fashion culture. Over the last two decades, OTH has showcased and celebrated Montreal’s unique culture, whether that be through art, music, sports, or fashion.

**THE POSITION**:
The Assistant Store Managers work together to lead and inspire the team so they can be focused on creating an extraordinary environment and client experience. You are the ultimate ambassador of OTH ethos, values and methodology.

**CORE RESPONSIBILITIES**:

- Create and manage the employee schedule
- Respond to employee enquiries
- Address employee issues related to lateness, absenteeism, unprofessionalism etc.
- Manage and oversee backstock and online orders
- Maintain all visual aspects of the store (merchandising, cleanliness etc.)
- Prioritize client needs and always deliver on the OTH experience that clients expect
- Ensure the OTH approach to customer service is upheld and demonstrated

**OTHER RESPONSIBILITIES**:

- Guide the sales associates to style clients through their shopping journey
- Recruit, retain, and develop team members
- Willingness to lead and educate the team
- Lead a positive and inclusive work environment
- Respond to directives related to sales, promotions, merchandising etc.
- Monitor and replenish stock levels (work with HQ)
- Protect the integrity of the store - including theft, standards and image
- Be informed on brand marketing initiatives and brand updates
- Meet key performance indicators and stats to measure personal and store success
- Willingness to work flexible hours based on the needs of the business (weekends, evenings, holidays)

**REQUIREMENTS**:

- Ability to speak French and English
- Unmatched knowledge about our brands and products
- Knowledge of and passion for streetwear / fashion and sneaker culture
- Commitment to the OTH values of community, integrity, and client experience
- Dress OTH style / fashion (non-negotiable)
- Ability to champion your team and be invested in their growth and potential

**APPLY HERE



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