Clinical Receptionist

2 weeks ago

Vancouver, Canada The Lung Centre Full time

Job Summary:
The clinical receptionist part time for 2 days a week (preferably Tuesday and Thursday).

The clinical receptionist acts as a receptionist for the Respiratory Clinic, answering and routing phone calls and receiving patients. The position is also responsible for arranging tests, retrieving and filing test results, scheduling patient appointments, and photocopies, mails and files consult letters for specified doctors.

Organizational Status:
Reporting to the Clinic Manager with additional direction from the Medical Director. The position works directly with another clinical office assistant, technician and an asthma educator. The position schedules appointments and receives calls for 28 physicians and an asthma educator. Some tasks may be delegated by these people, although no supervision is given by them.

Work Performed:

- Receives patients and visitors in person or by phone.
- Handles incoming phone calls by screening, assessing and routing calls and answering inquiries when appropriate
- Schedules, changes and remind patients of their appointments
- Books tests for clinic patients
- Retrieves test results via CareConnect
- Scan documents into EMR
- Mailing/faxing of results, pharmacy request and other clinic letters
- Orders, receives and returns breathing test results, x-ray, CT and MRI films
- Sorts mail and faxes received by paper and eFax.
- Maintains office supplies.
- Photocopies, mails and files consult letters for specified doctors
- Maintains patient database and ensures statistics are accurately maintained in the EMR
- Provides basic computer troubleshooting used by physicians
- Screens patients for any sickness for COVID-19.
- Knows how to maintain personal working profile on UBC Workday

CONSEQUENCE OF ERROR / IMPACT OF DECISIONS:
The office assistant is required to ensure patient files are complete with recent test results, in order to ensure that physicians have all information necessary in making clinical decisions. SUPERVISION RECEIVED:
The office assistant is required to exercise some initiative and judgment in establishing priorities and carrying tasks through to completion. New or unusual problems are referred to the Clinic Manager. The position is supervised by the Clinic Manager.

Supervision Received:
The Clinical Receptionist is required to exercise some initiative and judgment in establishing priorities and carrying tasks through to completion. Works cooperatively in a team environment under the supervision of the clinic manager. New or unusual problems are referred to the Clinic Manager. The position is supervised by the Clinic Manager.

Supervision Given:
No daily supervision is given, but the clinical receptionist may train new staff on office procedures.

Working Conditions:
The Clinical Receptionist will work in a clinical office, with computerized equipment. There is a natural light source and overhead lighting.

Preferred Qualifications:
Completion of Medical Office Assistant program and three years of related experience.

Computer skills required (MS Office, Access, Excel and MSP billing). Ability to type 40 wpm and to operate a normal range of office equipment. Ability to work effectively under pressure, maintain accuracy and attention to detail. Excellent interpersonal and communication skills are required. Ability to work both independently and within a team environment. Ability to exercise tact, discretion and confidentiality.

**Job Type**: Part-time
Part-time hours: 16 per week

**Salary**: $23.49-$24.09 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 2023-03-27
Expected start date: 2023-05-01

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