Desktop Deployment Specialist

3 weeks ago

Ottawa, Canada Harris Computer Systems Full time

Harris Computer is seeking a Desktop Deployment Specialist to join the Corporate IT (CIT) team based in our Ottawa, Ontario office- Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal goals and dreams We are a financially proven, growing and stable company that offers employees the opportunity to learn and have fun. We empower our employees to make a difference and directly contribute to the success of the organization. Our employees enjoy a casual work environment that offers comfort while providing the best service to our customers. We offer a comprehensive benefit package as well as other more “Perks”.- The Desktop Deployment Specialist handles configuring and deploying Windows and MacOS computers to our local and remote end-user base, as well as process incoming hardware from departed users and prepare for redeployment. Experience using Microsoft Autopilot / Intune and Jamf is desired. The role will include collaboration with other IT staff in the areas of deployment and general support.- What your impact would be-
- Work with employees and new hires for new computer deployments.-
- Collaborate with the Procurement Team on issues relating to asset tracking, redeployments, basic PC fix.-
- Install extra software as required.-
- Work with clients to review changes and resolve configuration issues.-
- Create and maintain documentation to help other staff in the areas of desktop deployment and general desktop support.-
- Field incoming requests from end users, in both local and remote offices, with a high level of customer service.-
- Maintain technical problem history through an incident management system.-
- Take part in special projects as requested.-
- Some miscellaneous administrative tasks.- What we are looking for-
- 3+ years experience deploying Windows and MacOS computers, ideally with Intune and Jamf.-
- Excellent communication skills in various mediums, and proven initiative with advanced inquisitive, diagnostic, and troubleshooting skills.-
- Proven knowledge of Windows 10-
- Dedication to life-long learning to continually improve technical skill set to different audiences.-
- Must be a team player and able to work collaboratively with and through others.-
- Ability to prioritize effectively, and to perform proactively.-
- A Proven dedication to quality customer service.- What would make you stand out-
- Experience working in a support organization for a software business.-
- ITIL knowledge and experience.-
- ITSM ticketing system experience.-
- Deploying equipment to a remote workforce.-
- Bilingual (French)- Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build on or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

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