Desktop Technician

1 month ago

Ottawa, Canada CGI Full time

This position will be responsible for daily operational and project duties as a Desktop Support Technician.

Occasional travel to Kingston, Ontario required.
Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Your future duties and responsibilities
Duties will include deployments of computers and computer peripherals, troubleshooting and incident resolution from a software and OEM hardware perspective (including Windows and mac Operation Systems, Desktop Applications, Laptops, etc.)
- Perform installation of Desktop Software, Desktops, Laptops, Tablets and various peripherals
- Troubleshooting issues with Computer Software and Operating Systems
- Repair and replace components in warranty and non-warranty hardware (Desktops, Laptops, Peripherals)
- Perform End User moves and installs from various office locations including all computer related hardware and peripherals
- Assist with troubleshooting and resolution of issues with simple network, voice, server and meeting room related issues as a hands and feet resource
- Coordinating work with Client and Third-Party Vendors
- Management of Desktop Hardware and Software Configuration Management Databases (updating location and asset information); Support with Image management systems testing and validation

Required qualifications to be successful in this role

**Essential Requirements**:

- 3 to 5 years' Deskside experience in supporting Windows 10, mac, iOS and Android operating systems
- 3 to 5 years' Deskside experience troubleshooting and resolving issues with OEM Hardware, cell phones and peripherals (from manufacturers such as Lenovo, Dell, Microsoft, Apple, Samsung etc.)
- Experience in providing in-person and remote troubleshooting of workstation Software
- Experience in providing hands and feet assistance in Network, Storage and Meeting Room Support Services to assist teams as hands and feet for devices such as routers, switches, wireless access points, meeting room equipment (speakers, microphones, televisions, AV, touch panels, etc.)
- Security Clearance and Background checks

**Professional Requirements**:

- Strong customer service skill is a must both in-person and over the phone
- Strong team work ethics is required for success of this role
- Highly organized with strong time management skills
- Strong ticket management abilities
- Thought leadership surrounding issues and observations in the environment
- Initiative, autonomy and a strong sense of urgency

**Desired Requirements**:

- Knowledge of ITIL is an asset
- Network, Storage and Meeting Room Support experience and certification is an asset
- A+ Certification is an asset
- Strong knowledge of ServiceNow ticketing system

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