Student Services Manager

3 months ago

Surrey, Canada Stenberg College Full time

**Join Our Team at Stenberg College**

At Stenberg College, we pride ourselves on being industry leaders with an exceptional reputation in healthcare and human services. We’re more than just a workplace—we’re a collaborative community where diverse talents, backgrounds, and expertise come together to create something meaningful. Our commitment to excellence and genuine care for our students and team is at the heart of everything we do.

**Student Services Manager (Diploma Programs)**

Are you passionate about education and driven to make a real difference? We’re looking for a dynamic **Student Services Manager** to lead our Diploma Programs. This is your chance to make an impact by creating and overseeing programs that enhance the student experience, while leading a team of professionals dedicated to student success.

**Key Responsibilities**:

- Lead, mentor, and train the Student Services team, fostering a positive, collaborative culture.
- Develop and implement strategies to boost student engagement, retention, and success.
- Provide professional development opportunities to ensure high-quality service delivery.
- Design and implement programs that cater to the diverse needs of our students.
- Collaborate with faculty, staff, and external partners to improve and expand student services.
- Assess program effectiveness and make data-driven adjustments for continuous improvement.
- Handle escalated student concerns with care and professionalism.
- Offer direct support and referrals for students in complex or sensitive situations.
- Promote wellness, mental health, and safety initiatives for students.
- Oversee program schedule changes and manage the Student Services budget effectively.
- Drive innovation within the Student Services team by improving processes and systems.
- Ensure compliance with institutional policies and regulations.
- Manage Life Coaches and Academic Tutors’ schedules.
- Prepare reports and communicate key achievements and areas for improvement to senior leadership.

**Qualifications**:

- Bachelor’s degree in a relevant field (Education, Counseling, Social Work, Higher Education Administration); a master’s degree is preferred.
- 5+ years of experience in student services or a related field, with at least 2 years in a leadership or management role.
- Strong understanding of student development theories and best practices in student support services.
- Excellent interpersonal, communication, and organizational skills.
- Demonstrated commitment to diversity, equity, and inclusion.
- Ability to work collaboratively with a range of industry partners.
- Proficiency with relevant software and technology platforms.

**Personal Attributes**:

- Empathetic and student-focused, with a passion for supporting student success.
- Innovative and proactive, always seeking ways to enhance services and programs.
- Strong leadership skills that inspire and motivate a team.
- Excellent problem-solving abilities, capable of navigating complex situations with ease.
- Committed to fostering an inclusive and welcoming environment for all students.

**What We Offer**:

- **Competitive Salary & Benefits**: Extended benefits after a 90-day probationary period.
- **Inclusive Environment**: We celebrate diversity and strive to create an environment where everyone feels welcome, valued, and supported.
- **Collaboration & Growth**: Work alongside talented professionals, contribute to meaningful initiatives, and grow within a supportive community.
- **Ongoing Support**: Comprehensive orientation and continuous support to help you succeed in your role.

Pay: $60,000.00-$67,000.00 per year

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Student Services: 5 years (required)
- Leadership: 2 years (required)

Work Location: Hybrid remote in Surrey, BC V3T 5X3

Application deadline: 2024-09-20

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