Student Services Manager, Kwantlen Student

6 months ago

Surrey, Canada Girodat Consulting Full time

**About the Kwantlen Student Association**

The Kwantlen Student Association (KSA) is the official student society representing over 20,000 KPU students across five campuses in Surrey, Langley, Richmond, and Cloverdale. The KSA is responsible for providing a range of student services and advocating to protect and advance students’ rights and interests. The KSA runs the Grassroots Café, providing food, beverage, and catering services — providing student employment and generating revenue for our student services.

Serving a richly diverse membership, the KSA is governed by a board of directors (called Council) elected annually by and from KPU students. An Executive Committee supports that governance work by providing day-to-day elected leadership, and the KSA’s operations are managed by an Executive Director and professional staff team.

**About this opportunity**

The KSA’s Student Services Manager, reporting to the Executive Director, leads the KSA’s delivery of high-quality and responsive student services to the KSA’s membership (Kwantlen Polytechnic University students) across the university’s five campuses—a broad portfolio that includes programs like KSA Member Services, the KSA Volunteer Program, KSA MultiPass, KSA Peer Support, the KSA Food Bank, and ActiveKSA.

As the KSA’s Student Services Manager, working closely with the Executive Director and student leadership, you would play a critical role developing, implementing, and evaluating student services to support the KSA’s membership. Some of your key responsibilities and functions as the KSA’s Student Services Manager would include:

- Identifying opportunities to develop new student services and to pivot existing student services in response to student feedback and usage, in close collaboration with the Executive Director and elected student leadership.
- Building and supporting a team of nearly 20 full-time and part-time staff in the delivery of high-quality student services across the portfolio, including developing training on student services and supporting staff performance and development.
- Acting as a resource to the Executive Director, the Executive Committee, and Council respecting the KSA’s student services, including staying on top of and advising the KSA of student service-related trends, opportunities, and risks.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$72,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Program management: 3 years (preferred)

Ability to Commute:

- Surrey, BC V3W 2M8 (required)

Ability to Relocate:

- Surrey, BC V3W 2M8: Relocate before starting work (required)

Work Location: In person

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