Mcc Quality and Training Lead

3 months ago

Dartmouth, Canada Medavie Health Services Full time

Position Type:
Permanent

Closing date:
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

The Clinical Quality and Training Lead (QTL) will oversee and conduct performance reviews to inform quality improvement initiatives and meet contractual obligations. The QTL must be able to recognize potential and actual call-taking and dispatching concerns, to inspect and manipulate data and findings to identify trends and to identify improvements. This position will provide feedback based on quality findings on an individual and aggregate level through feedback, coaching, communications, reminders and other effective tactics.

**Responsibilities**:
Under the guidance of the MCC Quality & Education Supervisor, coordinate the clinical auditing program(s) to determine compliance with IAED performance standards and other applicable standards

Identify significant issues and trends in the delivery of care

Support the accreditation processes for EMC and MCC

Supports quality, risk management, safety and research initiatives

Coordinate with EMC leadership and MCC staff to disseminate performance information through various mediums

Demonstrates leadership to effectively coach and mentor MCC staff

Coordinates continuing dispatch education sessions

Participate in the development and delivery of MCC education initiatives in collaboration with the P & D department, MCC leadership staff, and others.

Monitor and report on MCC staff recertification dates and continuing dispatch education participation required for ACE Accreditation

Collaborate with stakeholders (911; Fire; Hospitals ) to assess changes in practice, policies, research and their potential or actual impact on current practice and develop strategies for improvement

Provides training and lead support for the part time, full time and casual MCC Communication Training Officers

Participate in committees and working groups as needed

Demonstrate discretion and assure privacy and confidentiality

Support and act as resource to the MCC Quality & Education Supervisor

Education & Experience

Three or more years' experience as an Communications Officer

Active EMD certification required

Experience in all communications officer roles (Call Taker, Dispatcher, FRCO and AMT) is required or able to participate in the training to upskill to these roles

Education or training in adult education (relevant experience may be considered)

Education or training in quality monitoring, improvement, auditing or similar (relevant experience may be considered)

EMD-Quality certification required (or obtain as soon as possible after hire, within probation period)

Licensed as paramedic with College of Paramedics of NS a strong asset

Experience working in project teams an asset

Knowledge Skills

Strong practical knowledge of performance standards and MCC practices

Demonstrated strong leadership, communication, critical thinking, problem solving and delegation skills

Extensive knowledge of EHS and EMC policies, protocols and procedures including a strong understanding of patient confidentiality is required

Ability to understand clinical data and translate into meaningful recommendations for improvement

Highly organized with strong time management skills and proven ability to prioritize is required

Able to work independently as well as within a team environment.

Ability to establish positive interpersonal and professional relationships

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