Call Centre Team Member

4 weeks ago

North York, Canada Pusateri's Fine Foods Full time

**WHO WE ARE**

As Toronto's premiere gourmet food shop, we've been bringing the world's very best to the city for more than 50 years, building a reputation for exceptional quality, service and selection.

**REWARDS**

As a team member at Pusateri’s, you’ll enjoy several benefits such as a Flexible Work Environment, Recognition and Service Award Programs, Employee Discount and Employee Referral Programs, Dental Care, Prescription Coverage, Health Care Spending Account (HCSA), Retirement Savings Plan (RSP), and more.

If you are focused on career development, we are committed to promoting our team members, offering guidance, coaching and support so each team member can realize their full potential. When a vacancy occurs, first preference will be given to those team members who exemplify the values, behaviours, and qualifications necessary to perform the job.

**CORE ACCOUNTABILITIES**
- Excellent customer service providing a personalized, thoughtful, and remarkable experience to our customers.
- Accurately place guest orders in all systems and liaison with other departments as needed (basket, floral, grocery, giftware, catering).
- Arrange/coordinate deliveries for gifts, catering, grocery & floral.
- Maintain customer records.
- Create accurate sales orders and invoices in NetSuite to capture sales for all floral, catering, baskets, giftware, donations, marketing and special requests
- Resolve challenging guest situations/returns in a timely and professional manner.
- Follow up with guests about upcoming and past orders.
- Knowledge of product offerings.

**REQUIRED EDUCATION/EXPERIENCE**
- Dedication to delivering an exceptional customer experience - you love our customers as much as we do
- Strong command of English with excellent oral and written communication skills
- Experience in a Luxury Customer Service environment would be an asset.
- Catering experience preferred.
- Excellent Organizational skills, with proficiency in Microsoft Office Suite; word, excel, outlook, NetSuite, Caterease.
- Committed to working a flexible schedule.
- Ability to work in a dynamic, fast-paced, and high-volume environment.
- Pusateri's is an equal opportunity employer and prohibits discrimination of any kind. Accommodations are available upon request for all applicants throughout the recruitment process_

INDHIGH

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)
- Call center: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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