Call Centre Team Member

2 weeks ago


North York, Canada Pusateri's Fine Foods Full time

**WHO WE ARE**

As Toronto's premiere gourmet food shop, we've been bringing the world's very best to the city for more than 50 years, building a reputation for exceptional quality, service and selection.

**REWARDS**

As a team member at Pusateri’s, you’ll enjoy several benefits such as a Flexible Work Environment, Recognition and Service Award Programs, Employee Discount and Employee Referral Programs, Dental Care, Prescription Coverage, Health Care Spending Account (HCSA), Retirement Savings Plan (RSP), and more.

If you are focused on career development, we are committed to promoting our team members, offering guidance, coaching and support so each team member can realize their full potential. When a vacancy occurs, first preference will be given to those team members who exemplify the values, behaviours, and qualifications necessary to perform the job.

**CORE ACCOUNTABILITIES**
- Excellent customer service providing a personalized, thoughtful, and remarkable experience to our customers.
- Accurately place guest orders in all systems and liaison with other departments as needed (basket, floral, grocery, giftware, catering).
- Arrange/coordinate deliveries for gifts, catering, grocery & floral.
- Maintain customer records.
- Create accurate sales orders and invoices in NetSuite to capture sales for all floral, catering, baskets, giftware, donations, marketing and special requests
- Resolve challenging guest situations/returns in a timely and professional manner.
- Follow up with guests about upcoming and past orders.
- Knowledge of product offerings.

**REQUIRED EDUCATION/EXPERIENCE**
- Dedication to delivering an exceptional customer experience - you love our customers as much as we do
- Strong command of English with excellent oral and written communication skills
- Experience in a Luxury Customer Service environment would be an asset.
- Catering experience preferred.
- Excellent Organizational skills, with proficiency in Microsoft Office Suite; word, excel, outlook, NetSuite, Caterease.
- Committed to working a flexible schedule.
- Ability to work in a dynamic, fast-paced, and high-volume environment.
- Pusateri's is an equal opportunity employer and prohibits discrimination of any kind. Accommodations are available upon request for all applicants throughout the recruitment process_

INDHIGH

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)
- Call center: 1 year (required)

**Language**:

- English (required)

Work Location: In person



  • North York, Canada Carry Telecom Inc Full time

    Job description **Call Centre Customer Service Representative** **Requirements and Responsibilities**: **Position Summary**: Manage large amounts of inbound and outbound calls in a timely manner. Process online orders and answer customer enquiries. **Essential Duties and Responsibilities**: - Achieve conversion and revenue targets on orders - Resolve...


  • North York, Canada Carry Telecom Inc Full time

    Job description **Call Centre Customer Service Representative** **Requirements and Responsibilities**: **Position Summary**: Manage large amounts of inbound and outbound calls in a timely manner. Process online orders and answer customer enquiries. **Essential Duties and Responsibilities**: - Achieve conversion and revenue targets on orders - Resolve...


  • North York, Canada Police Credit Union Full time

    The Police Credit Union is a full-service financial institution servicing active and retired police personnel, their families and associated police groups within the province of Ontario since 1946. We are part of the Ontario Credit Union Co-operative Banking where profits have a higher purpose - they are returned to our members in the form of great rates,...


  • North York, Canada Tarion Full time

    **Call Centre Representative CCR032223** Department: Warranty Services Type of Position: Full Time Contract - 9 Months Location: 7th Floor, 5160 Yonge Street, Toronto, ON Reporting to: Manager, Customer Service **About Tarion** Since 1976, Tarion has provided new home warranty protection to more than 2 million Ontario homes. We serve new home buyers...


  • North York, Canada Chick-fil-A Yorkdale Shopping Centre Full time

    At Chick-fil-A Yorkdale Shopping Centre, the Team Member role is more than just a job, it's an opportunity. Get in on the ground floor and join a brand new restaurant and team with plenty of future leadership positions! You'll have the chance to work in a positive environment, experience intentional professional development, enjoy Sundays off, be paid a...

  • Security Team Member

    3 weeks ago


    North Vancouver, Canada Capilano Group Full time

    **Capilano Suspension Bridge Park (CSBP)** is nationally recognized as a best business, innovator, and leader in Canada's tourism industry. As part of the security team, the **Security Team member **is expected to uphold the company’s vision, 'creating experiences people are amazed by'. The Security Team Member is service oriented and collaborates with the...


  • North York, Canada Chick-fil-A Yorkdale Shopping Centre Full time

    Let us invest in you! At Chick-fil-A Yorkdale you are working with a local, family-owned business. It is our intent and desire to create a place at Chick-fil-A Yorkdale where all Team Members may grow in their hospitality and food service skills, and learn to work with each other in providing extraordinary hospitality to all. **How You’ll...


  • North York, Canada Chick-fil-A Yorkdale Shopping Centre Full time

    Let us invest in you! At Chick-fil-A Yorkdale you are working with a local, family-owned business. It is our intent and desire to create a place at Chick-fil-A Yorkdale where all Team Members may grow in their hospitality and food service skills, and learn to work with each other in providing extraordinary hospitality to all. **How You’ll...


  • North York, Canada Favorit Motors Full time

    Call Centre Retention Specialist If you are an energetic, positive and ambitious person who likes helping people, Adham Favorit Motors offers you a career that will be rewarding, and financially attractive, with many different avenues for growth. Your functions will include: - Establish contact with potential (warm leads provided) - Confirm information on...


  • North York, Canada A. Fisher & Associates Full time

    **Hours**:Monday - Sunday between 8:00am and 7:00pm **Annual Salary**:$45,000 - $50,000 + Bonus (TBD based on experience) **Start Date**:Immediately **Sales Team Leader** A.Fisher & Associates has been providing specialized financial services and are multifunctional management service providers for Insolvency. As Team Leader for an existing sales team,...


  • North York, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...


  • North York, Canada trillium tlc Full time

    Fast paced specialty cleaner looking for a Call Centre Customer Service Representative to work out of our **North York** facility. **Responsibilities**: - Manage large amount of inbound and outbound calls in timely manner - Identify clients needs, clarify information research every issue and provide solutions - Keep detailed records of conversations in our...

  • Call Centre Agent

    2 weeks ago


    North York, Canada Express Appliance Repair Full time

    Job Summary: **Responsibilities**: - Answer incoming calls professionally and provide information about products and services - Make outbound calls to follow up with customers or leads - Utilize phone etiquette to ensure a positive customer experience - Conduct sales over the phone and meet sales targets - Perform data entry tasks accurately and...


  • North York, Canada trillium tlc Full time

    Fast paced specialty cleaner looking for a Call Centre Customer Service Representative to work out of our **North York** facility. **Responsibilities**: - Manage large amount of inbound and outbound calls in timely manner - Identify clients needs, clarify information research every issue and provide solutions - Keep detailed records of conversations in our...


  • North York, Canada Carry Telecom Inc Full time

    At Carry Telecom, we proudly demonstrate our commitment to innovation, leadership, and success, which comes from the collaborative efforts of our team. We pride ourselves on having a flat operating structure with an incredible entrepreneurial spirit. We have an excellent reputation for our unique culture and fun atmosphere. **Essential Duties and...


  • North York, Canada Pusateri's Fine Foods Full time

    **WHO WE ARE** As Toronto's premiere gourmet food shop, we've been bringing the world's very best to the city for more than 50 years, building a reputation for exceptional quality, service and selection. **RESPONSIBILITIES** - Accurately place guest orders in all systems and liaison with other departments as needed (basket, floral, grocery, giftware,...


  • North York, Canada Carry Telecom Inc Full time

    Job description **Call Centre Customer Service Representative** **Requirements and Responsibilities**: **Position Summary**: Manage large amounts of inbound and outbound calls in a timely manner. Process online orders and answer customer enquiries. **Essential Duties and Responsibilities**: - Achieve conversion and revenue targets on orders - Resolve...


  • North York, Canada Carry Telecom Inc Full time

    At Carry Telecom, we proudly demonstrate our commitment to innovation, leadership, and success, which comes from the collaborative efforts of our team. We pride ourselves on having a flat operating structure with an incredible entrepreneurial spirit. We have an excellent reputation for our unique culture and fun atmosphere. **Essential Duties and...


  • North York, Canada TCBH Surgical Centre Full time

    **Title**: Surgical Centre Receptionist **Job Type**: Permanent, Full time **Location**: 33 Beverly Hills Drive, Toronto, ON M3L 1A2 **Reports to**:Clinic Manager **Salary**:$35,000+ per year (Based on Experience) TCBH Healthcare is a multidisciplinary healthcare group located in Toronto. TCBH Healthcare adopts a modern approach to healthcare, pioneering...

  • Call Centre Agent

    2 weeks ago


    North York, Canada Tele-Centre Assist Full time

    or equivalent experience **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to...