Account Activity Fraud Agent

1 week ago


Montréal, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

As a member of CIBC’s Fraud Operation Contact Centre team, the Fraud Agent will monitor client transaction and provide a wonderful client experience while mitigating fraud losses to CIBC & Simplii Financial customers. You'll identify, analyze and conduct investigations of client transactions through debit cards, ATMs, over the counter (OTC) deposits at branches and other banking channels to determine possible fraud or unusual activity.
- At CIBC we enable the work environment most optimal for you to thrive in your role._
- Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._- Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)- Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)- Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

The start date for this role is Monday the 15th of January 2024. Our Contact Centre is open Monday to Sunday, 7am to Midnight. This is a full-time and shift-oriented role, we’d like you to be flexible between these hours including evenings, weekends, and holidays.

How you'll succeed- Client focused - engagement of clients that is focused on relationship building over the long term and encouraging client loyalty- Analysis - Exercise decision making skills while reviewing customer’s profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our client's privacy.- Data Collection - Compile data and investigate alerts/referrals to make recommendations and take appropriate action. Accurately document all actions taken including the resolution reached and the decision made by updating the appropriate databases for each file investigated.- Collaboration - Interact directly with CIBC clients, branches and other stakeholders via telephone to communicate information relating to suspected fraudulent activity. Develop and maintain relationships with CIBC partners and other teams to compile data, complete investigation, reach resolution and share best practices.

Who you are- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.- You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.- You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.- You're fluent in French and English to support business operations outside of Québec, Canada.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Montreal-1155 Rene Levesque

Employment Type

Regular

Weekly Hours

37.5

Skills



  • Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Montréal, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...


  • Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    Play a critical role in protecting the company against fraud through proactive detection, investigation and analysis of various credit card fraud schemes and trends. Provide meaningful and accurate analysis trends for development and maintenance of fraud. Support Accounts Receivable team with other duties. **KEY RESPONSIBILITIES**: - Work with other...


  • Montréal, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec**: **Attendance**:Hybrid**: **Employee Status**:Regular**: **Schedule**:Full-time**: A career as a fraud detection specialist, means leveraging your analytical skills and decision-making skills to manage fraud risks on a daily basis. **Your role**: - Answer ours customer calls and contact them - Analyze payment card...


  • Montréal, Canada Royal Bank of Canada Full time

    **Job Summary** Participates in bank account investigations to prevent possible fraudulent transactions; minimizes fraud loss and adheres to organizational standards. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments. **What is the opportunity?** As a Fraud Prevention...


  • Montréal, Canada Domtar Full time

    **Position title**:Analyst, Fraud Detection and Reconciliation **Location**:Montreal (hybrid) **Reports to**: Manager, Accounts Payable The Financial Transaction Support group executes transactional processes for the corporation’s pulp and paper mill sector, in the areas of sales accounting, accounts receivable and accounts payable. Reporting to the...

  • Fraud Analyst

    2 weeks ago


    Montréal, Canada FlightHub Full time

    **UNCAGE YOUR** **AMBITION **as a **Fraud Analyst**: We are **FlightHub Group**, an ambitious team of people that created **FlightHub** and **Justfly**. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the pandemic may have...


  • montréal, Canada National Bank Full time

    As a customer service agent in disputes, you will answer calls from customers wishing to dispute transactions on their account. Your main mission will be to guide our clients through the dispute process, thus playing a key role in preventing fraud and protecting their financial interests.Your remune


  • montréal, Canada National Bank Full time

    As a customer service agent in disputes, you will answer calls from customers wishing to dispute transactions on their account. Your main mission will be to guide our clients through the dispute process, thus playing a key role in preventing fraud and protecting their financial interests. Your remun


  • Montréal, Canada Banque Nationale du Canada Full time

    **Lieu de travail **:Montréal, Québec **Présence **:Hybride **Statut **:Permanent **Horaire **:Temps plein Faire carrière comme agent en prévention de la fraude, c’est mettre à profit tes compétences analytiques et ta capacité à prendre des décisions pour gérer les risques de fraude au quotidien. **Ton rôle** - Répondre aux appels et...

  • Fraud Operator

    2 months ago


    Montréal, Canada Paysend Group Full time

    At Paysend, we're on a mission to deliver the World's Simplest Money Transfer. - Paysend is a next-generation integrated global payment ecosystem, enabling consumers and businesses to pay and send money online anywhere, anyhow and in any currency. Paysend is UK-based and has global reach having been created in April 2017 with the clear mission to change how...

  • Technical Analyst

    3 weeks ago


    Montréal, Canada Laurentian Bank Full time

    Part-Time remote role, weekend evening shift. Seeing beyond numbers **TM** At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and...


  • Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    Play a critical role in protecting Air Canada Vacations against fraud through proactive detection, investigation and analysis of transactions. The role will identify fraud patterns and trends to provide meaningful insights that support the continuous improvement of fraud prevention strategy. The role also requires the analyst to review chargeback cases and...


  • Montréal, Canada National Bank Full time

    As a customer service agent in disputes, you will answer calls from customers wishing to dispute transactions on their account. Your main mission will be to guide our clients through the dispute process, thus playing a key role in preventing fraud and protecting their financial interests. Your remuneration The salary starts at $23.75 per hour and we offer a...


  • Montréal, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...


  • Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Accounting Agent

    2 weeks ago


    Montréal, Canada Hitachi Capital Canada Corp Full time

    Mitsubishi HC Capital Canada and its parent company, Mitsubishi HC Capital America, form the largest non-captive, non-bank commercial finance company in North America constantly growing and transforming to contribute to a prosperous and sustainable future, creating social value through optimizing the potential of assets. Joining Mitsubishi HC Capital Canada...