IT Tech 1 Support Specialist

7 months ago


Mississauga, Canada CONMED Full time

The **IT Tech 1 Support Specialist** position is a key member in a Global IT support team in which they support the day-to-day activities of users, perform system maintenance, documentation of systems, and deployment of IT solutions.

**Duties & Responsibilities**:

- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- To accurately record, update and document requests using the IT service desk system.
- To install and configure new IT equipment.
- To resolve incidents and upgrade different types of software and hardware.
- To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
- To be a highly motivated team player with the skills and ability to manage changing priorities.
- To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests.
- Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.

**Required Qualifications**:

- 1+ year of IT related experience
- Ability to communicate effectively verbally and written in English

**Preferred Qualifications**:

- Experience supporting both domestic and international users in a global organization
- Associate degree in the field of computer science or related field
- Ability to communicate in basic French
- Experience providing technical support for the Microsoft Office suite, Windows, Active Directory, and Office 365
- Windows Certification and/or ITIL certification
- Strong knowledge of the principals, methods, and techniques used in computer troubleshooting and support
- Working knowledge of the workings of Service Desk ticketing systems
- Basic network understanding and troubleshooting

0-20% travel

This position is not eligible for employer based sponsorship



  • Mississauga, Canada EllisDon Full time

    EllisDon is committed to being the safest general contractor. As part of our vaccine directive, we require employees to be fully vaccinated, or in the process of receiving the vaccine against COVID-19. Should you have any additional questions related to our vaccine directive as you move forward in the hiring process, please discuss this with our People &...


  • Mississauga, Canada Garland Commercial Ranges Ltd Full time

    We are Garland! We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team. If you enjoy providing extraordinary technical support and solving customer issues, then you could...


  • Mississauga, Canada Sieco-Tech Canada Inc. Full time

    Compliance Support Specialist About Us: At Sieco-Tech, we specialize in the design and manufacturing of Legal Submetering Systems used in multi-tenanted buildings to accurately bill tenants for power consumption. As a leading Canadian company, we bring cutting-edge technologies to the industry, offering customized, reliable, and innovative solutions. Our...


  • Mississauga, Ontario, Canada MBI I.T. Services Full time

    We are hiring an IT Support Specialist to play a vital role in the upcoming provincial elections in British Columbia.About MBI I.T. ServicesMBI has over 20 years of experience providing Information Technology services across North America and is proud to be selected to support this significant event.The ideal candidate will have strong technical skills and...


  • Mississauga, Ontario, Canada Clientserver Tech Systems Full time

    Job DescriptionWe are seeking a highly skilled Senior Software Engineer to join our team at Clientserver Tech Systems. As a key member of our development team, you will be responsible for designing, developing, and testing software applications using various programming languages.Key Responsibilities:Design and develop software applications using C++, Java,...


  • Mississauga, Canada Traffic Tech Inc. Full time

    Who We Are: - When you join Traffic Tech, you join a team that keeps the global economy moving - literally. - Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions...


  • Mississauga, Canada Welbilt Full time

    Provides technical support on incoming inquiries from Customers, Sales, and Service Techs and service agencies, regarding service and repair issues with supported equipment in the field. Working under close supervision, reviews and approves or denies warranty claims submitted into the CPS system by the Welbilt service network. Major accountability: - Work...

  • Proposal Manager

    7 months ago


    Mississauga, Canada Tetra Tech Full time

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while...


  • Mississauga, Canada SOTI Inc. Full time

    SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Title: Technical Support Specialist, Level 1 Location: Mississauga, Canada Who We Are: At SOTI, we are committed to delivering best in class mobile and IoT device management...


  • Mississauga, Ontario, Canada Insure It Group Inc Full time

    We are seeking an experienced Administrative Support Specialist to join our team at Insure It Group Inc.About the RoleThis is a unique opportunity to work in a fast-paced environment and take on various administrative responsibilities. As an Administrative Support Specialist, you will be responsible for reviewing and evaluating new administrative procedures,...


  • Mississauga, Canada Staples Canada Full time

    : 1246311 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions. If...


  • Mississauga, Ontario, Canada Can-Tech Services Full time $80,000

    Job Title: Senior Quality Assurance Specialist About Us:Can-Tech Services is a reputable manufacturing client in the Mississauga area, specializing in Patio Furniture and Storage Products. Salary:The estimated salary for this position is between $85,000 and $110,000 per year, depending on experience. Job Description:We are seeking a Senior Quality...


  • Mississauga, Ontario, Canada Tetra Tech Full time

    About the RoleWe are seeking a highly skilled High Voltage Substation Design Specialist to join our team in Mississauga, Ontario.Job DescriptionAs a High Voltage Substation Design Specialist, you will be responsible for preparing substation plans and profile views, as well as conducting technical assessments and design development. Your expertise will be...


  • Mississauga, Canada Tetra Tech Full time

    **Intermediate Electrical Project Manager** **Tetra Tech Canada Inc.** **Power Division** Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our...


  • Mississauga, Canada Tetra Tech Full time

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while...


  • Mississauga, Ontario, Canada Clientserver Tech Systems Inc. Full time

    Job Summary: We are seeking a highly skilled Accounting and Bookkeeping Specialist to join our team at Clientserver Tech Systems Inc. The ideal candidate will have experience in financial record-keeping, budgeting, and financial statement preparation.The Estimated Salary for this position is $55,000 - $70,000 per year, depending on experience. This is a...


  • Mississauga, Ontario, Canada Tetra Tech Full time

    OverviewTetra Tech is a global company that combines consulting and engineering with advanced analytics and technology to solve complex challenges.We are looking for an Electrical Design Specialist to join our team of industry-leading experts. This role will provide direct support to the Electrical Engineering Departments and involve performing design and...


  • Mississauga, Ontario, Canada Can-Tech Services Full time $80,000

    We are seeking a highly skilled and experienced Senior Quality Assurance Specialist to join our team at Can-Tech Services in Mississauga. This is a permanent, full-time opportunity with an estimated annual salary of $85,000-$110,000, depending on experience.Job DescriptionThe successful candidate will assist the Quality Assurance Manager (QAM) in developing,...

  • Project Coordinator

    2 weeks ago


    Mississauga, Canada Tetra Tech Full time

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while...

  • IT Support Specialist

    4 weeks ago


    Mississauga, Ontario, Canada GLOBAL INFOTECH SERVICES Full time

    Job DescriptionWe are seeking a skilled IT Support Specialist to join our team at Global Infotech Services. The successful candidate will be responsible for providing technical assistance to employees and ensuring the smooth operation of our computer systems.Key ResponsibilitiesRespond to user queries and troubleshoot issues related to computer hardware,...