IT Support Specialist
3 weeks ago
We are seeking a skilled IT Support Specialist to join our team at Global Infotech Services. The successful candidate will be responsible for providing technical assistance to employees and ensuring the smooth operation of our computer systems.
Key Responsibilities- Respond to user queries and troubleshoot issues related to computer hardware, software, and network connectivity.
- Provide training and guidance to employees on the effective use of technology and computer applications.
- Maintain accurate records of problems and solutions to facilitate knowledge sharing among technical support analysts.
- Set up and configure computer equipment, including operating systems, software, and network connections.
- Offer exceptional customer service and maintain a professional demeanor in all interactions.
- College diploma or equivalent in a related field, such as computer science or information technology.
- 1-2 years of experience in a technical support role, preferably in a fast-paced environment.
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
- Excellent communication and interpersonal skills, with the ability to interact with employees at all levels.
- Proficiency in Microsoft Office and other common computer applications.
- Familiarity with networking fundamentals, including routers, switches, and firewalls.
- Competitive salary: $60,000 - $80,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
This is a permanent full-time position, working 35-40 hours per week. The ideal candidate will be able to work effectively in a fast-paced environment and possess excellent time management and organizational skills.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and tech-savvy individual looking for a new challenge, please submit your application today.
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