Tech Service Specialist Vii

2 months ago

Mississauga, Canada Garland Commercial Ranges Ltd Full time

We are Garland We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.

If you enjoy providing extraordinary technical support and solving customer issues, then you could be our next Technical Service Specialist at Garland Commercial Ranges

Under moderate supervision, the Technical Service Specialist provides technical support on incoming inquiries from Customers, Sales, Service Techs and service agencies, regarding service and repair issues with supported equipment in the field. Working under close supervision, this role reviews and approves or denies warranty claims submitted into the CPS system by the Welbilt service network.

Reporting to the Senior Field Service Specialist, this position is based in Mississauga, Ontario and is based in office.

**Major Accountability**:

- Work closely with Management, Customer Service, Sales and Engineering to resolve escalated technical support issues revolving around the brand's equipment in a timely manner.
- Warranty review of claims entered into the CPS system to determine if a warranty is accurate and meets the standards set by a particular product brand.

**Key Tasks & Responsibilities**:

- Identifies the source of inquiries received from Service Techs, Service agencies, Sales and customers of the product brand.
- Respond to routine correspondence requests for service assistance from Service Techs, Service agencies, Sales and customers.
- Maintains accuracy of computerized service records and files from Service Techs, Service agencies, Sales and customers of the product brand.
- Under the direction of supervision and mentors, take opportunities to educate themselves on product lines, service issues, and tools used in this area.
- Participate in on-call rotation supplying technical support to customers and service agencies after normal business hours

**Qualifications**
- ** Specialized Skills, Knowledge, and Abilities**
- Computer usage including MS Office skills - Work, Excel, and Outlook.
- Ability to communicate well and with tact verbally and in writing.
- In-depth knowledge of product line.
- ** Education and Experience**
- Associate degree or equivalent experience in Sales.
- 2 to 4 years of experience.
- ** Working Conditions**
- Office setting, heavy phone and computer use.
- May be scheduled on weekends.
- There is an on-call duty on a rotating basis for after-hour calls.
- Travel requirements up to 10%.

**Our Benefits**:
We believe that our people our one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

- Healthcare (medical, dental, vision)
- Pension Program
- Employee Assistance Program
- On-the-job training and skills development
- Employee Events and more
- Garland, a Welbilt brand, has been a leading manufacturer for over 60 years which designs and produces a full line of commercial ovens, ranges, griddles, grills, conveyor ovens & countertop cooking equipment. The products are sold to leading fast food chains as well as independent restaurants in +100 countries. The facility based in Mississauga supports our Garland brand and is a division of Ali Group.
- Welbilt, Inc. is an equal-opportunity employer which values diversity in the workplace_. All applicants shall receive equal consideration and treatment in employment without regard to race, colour, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers, and promotions will be based on individual skills, knowledge, abilities, and business ne_eds._

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