Tech Service Specialist Vii

4 weeks ago

Mississauga, Canada Garland Commercial Ranges Ltd Full time

We are Garland We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.

If you enjoy providing extraordinary technical support and solving customer issues, then you could be our next Technical Service Specialist at Garland Commercial Ranges

Under moderate supervision, the Technical Service Specialist provides technical support on incoming inquiries from Customers, Sales, Service Techs and service agencies, regarding service and repair issues with supported equipment in the field. Working under close supervision, this role reviews and approves or denies warranty claims submitted into the CPS system by the Welbilt service network.

Reporting to the Senior Field Service Specialist, this position is based in Mississauga, Ontario and is based in office.

**Major Accountability**:

- Work closely with Management, Customer Service, Sales and Engineering to resolve escalated technical support issues revolving around the brand's equipment in a timely manner.
- Warranty review of claims entered into the CPS system to determine if a warranty is accurate and meets the standards set by a particular product brand.

**Key Tasks & Responsibilities**:

- Identifies the source of inquiries received from Service Techs, Service agencies, Sales and customers of the product brand.
- Respond to routine correspondence requests for service assistance from Service Techs, Service agencies, Sales and customers.
- Maintains accuracy of computerized service records and files from Service Techs, Service agencies, Sales and customers of the product brand.
- Under the direction of supervision and mentors, take opportunities to educate themselves on product lines, service issues, and tools used in this area.
- Participate in on-call rotation supplying technical support to customers and service agencies after normal business hours

**Qualifications**
- ** Specialized Skills, Knowledge, and Abilities**
- Computer usage including MS Office skills - Work, Excel, and Outlook.
- Ability to communicate well and with tact verbally and in writing.
- In-depth knowledge of product line.
- ** Education and Experience**
- Associate degree or equivalent experience in Sales.
- 2 to 4 years of experience.
- ** Working Conditions**
- Office setting, heavy phone and computer use.
- May be scheduled on weekends.
- There is an on-call duty on a rotating basis for after-hour calls.
- Travel requirements up to 10%.

**Our Benefits**:
We believe that our people our one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

- Healthcare (medical, dental, vision)
- Pension Program
- Employee Assistance Program
- On-the-job training and skills development
- Employee Events and more
- Garland, a Welbilt brand, has been a leading manufacturer for over 60 years which designs and produces a full line of commercial ovens, ranges, griddles, grills, conveyor ovens & countertop cooking equipment. The products are sold to leading fast food chains as well as independent restaurants in +100 countries. The facility based in Mississauga supports our Garland brand and is a division of Ali Group.
- Welbilt, Inc. is an equal-opportunity employer which values diversity in the workplace_. All applicants shall receive equal consideration and treatment in employment without regard to race, colour, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers, and promotions will be based on individual skills, knowledge, abilities, and business ne_eds._

  • Edi Specialist

    4 weeks ago

    Mississauga, Canada Traffic Tech Inc. Full time

    **Who We Are**: When you join Traffic Tech, you join a team that keeps the global economy moving - literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions...

  • Tech Learning Specialist

    6 days ago

    Mississauga, Ontario, Canada EllisDon Full time

    About EllisDonWe are a software development studio of 140+ people, backed by one of Canada's top construction firms with over 70 years of industry experience. Our team is comprised of Full-Stack Developers, Data Analysts, UX Designers, Product Owners, IT Operations, and Digital Modelers. We build software that solves real-world problems on some of Canada's...

  • Electrical Systems Design Specialist

    6 days ago

    Mississauga, Ontario, Canada Tetra Tech Full time

    About UsTetra Tech is a global leader in delivering sustainable solutions for complex challenges. We combine cutting-edge technology with industry expertise to create innovative, scalable solutions.Our ApproachWe take a collaborative approach to design and development, working closely with our clients to understand their unique needs and goals. Our team of...

  • Tech Support Specialist

    4 weeks ago

    Mississauga, Canada Staples Canada Full time

    : 1244458 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions. If...

  • Tech Training Specialist

    2 weeks ago

    Mississauga, Canada EllisDon Full time

    EllisDon is committed to being the safest general contractor. As part of our vaccine directive, we require employees to be fully vaccinated, or in the process of receiving the vaccine against COVID-19. Should you have any additional questions related to our vaccine directive as you move forward in the hiring process, please discuss this with our People &...

  • Tech Service V

    4 weeks ago

    Mississauga, Canada Welbilt Full time

    Work closely with Management, Customer Service, Sales and Engineering to resolve escalated technical support issues evolving around the brands equipment in a timely manner. - Identifies the source of inquiries received from for Service Techs, Service agencies, Sales and customers of the product brand. - Responds to routine correspondence requests for service...

  • Coffee Tech

    3 weeks ago

    Mississauga, Canada Home Coffee Solutions Full time

    Home Coffee Solutions is looking for a Coffee Tech and Product Specialist to assist our customers with great purchasing decisions and be the go to person to help with post purchase support. HCS is one of Canada’s largest and fastest-growing coffee Equipment and Coffee/Tea retailers, with an office and showroom location. We’re looking for a new team...

  • IT Tech 1 Support Specialist

    2 weeks ago

    Mississauga, Canada CONMED Full time

    The **IT Tech 1 Support Specialist** position is a key member in a Global IT support team in which they support the day-to-day activities of users, perform system maintenance, documentation of systems, and deployment of IT solutions. **Duties & Responsibilities**: - To take ownership of issues by carrying out problem analysis to implement temporary or...

  • Proposal Lead

    19 hours ago

    Mississauga, Canada Tetra Tech Full time

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while...

  • Tech Training Coordinator

    6 days ago

    Mississauga, Canada EllisDon Full time

    Connect with us , , , Do you want to build the software that builds cities? EllisDon’s is made up of Full-Stack Developers, Data Analysts, UX Designers, Product Owners, IT Operations and we’re growing fast! Our team also includes some best digital modelers and BIM specialists in the industry, experts who are working with the latest tech on...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Canada Traffic Tech Inc. Full time

    **Who We Are**: When you join Traffic Tech, you join a team that keeps the global economy moving - literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions...

  • Training Program Developer

    6 days ago

    Mississauga, Ontario, Canada EllisDon Full time

    About UsEllisDon is a software development studio with over 70 years of experience in the industry. We build software that solves real-world problems on some of Canada's largest construction projects.Job SummaryWe are seeking a Technical Education and Development Specialist to join our team. This role will be responsible for developing and delivering...

  • Marketing Coordinator

    4 weeks ago

    Mississauga, Canada Tetra Tech Full time

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while...

  • Customer Service

    3 weeks ago

    Mississauga, Canada Home Coffee Solutions Full time

    Home Coffee Solutions is looking for a Coffee Tech and Product Specialist to assist our customers with great purchasing decisions and be the go to person to help with post purchase support. HCS is one of Canada’s largest and fastest-growing coffee Equipment and Coffee/Tea retailers, with an office and showroom location. We’re looking for a new team...

  • Proposal Manager

    13 hours ago

    Mississauga, Canada Tetra Tech Full time

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while...

  • Proposal Manager

    9 hours ago

    Mississauga, Ontario, Canada Tetra Tech Full time

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing...

  • Distribution Engineer, Junior

    1 week ago

    Mississauga, Canada Tetra Tech Full time

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while...

  • Electrical Studies Engineer

    3 weeks ago

    Mississauga, Canada Tetra Tech Full time

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while...

  • Electrical Designer

    3 weeks ago

    Mississauga, Canada Tetra Tech Full time

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while...

  • Recruiter

    3 weeks ago

    Mississauga, Canada Tetra Tech Full time

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while...