Director of Facilities

2 months ago

Calgary, Canada CUPS Calgary Full time

**Navigate Complexities. Create Change. Together**. This is our purpose at CUPS. Our unique integrated approach to care empowers people to work holistically to create and achieve goals, improve their well-being, and build readiness to navigate and access support in the community.

At CUPS, we work with clients who are experiencing the combined effects of poverty, trauma and systemic marginalization. They have often experienced, and continue to experience, significant trauma and complex circumstances. We meet people where they are in their journey and support them through low-barrier access to services and a trauma-informed approach.

A successful leader at CUPS will champion and embody our core values of collaboration, continuous learning, accountability, and dignity, and integrate these into every aspect of their leadership. They will ensure that their interactions, decisions and actions are guided by our purpose, values and ambition. By fostering an environment that is both engaging and empowering, they will encourage open dialogue, actively seek and incorporate feedback, effectively manage relationships with clarity and respect.

**The Director of Facilities **oversees and is responsible for the building infrastructure and supports the daily efficient operations of the facility, supported by the Facilities team. The Director of Facilities has ultimate accountability for ensuring the building meets all regulatory and safety requirements. This role is responsible for the planning and project management for capital projects, including the implementation of the Building Lifecycle report recommendations. This role will work closely with the other Directors at CUPS to ensure the effective implementation of the CUPS Strategic Plan. The Director of Facilities is responsible, in partnership with SLT, for developing both capital and operational budgets, monitoring actual results to budget, and ensuring that the budget meets the needs of the organization. This role requires a detailed understanding of the building operations as a certified building operator. The Director of Facilities typically work during the organizational hours of operation, though they may be required to work additional hours in the event of an emergency. This may include evenings, weekends, and holidays. Travel may also be required if support is required at a partner site in which CUPS staff are stationed.,.

**Leadership**:

- Provide strategic direction & leadership for direct reports, developing and maintaining a high performing department capable of managing the dynamic needs of operating a facility
- Create goals, objectives, initiatives, and action plans aligned with the building lifecycle requirements, and ensure effective project management
- Foster a culture that embodies CUPS' purpose, ambition, and values
- Support the creations of an approachable, caring and trauma informed environment for staff and clients by displaying a warm and approachable demeanor
- Develop and maintain a compassionate, professional and effective team that meets the dynamic needs of the organization
- Be willing to present at SLT and Board meetings as it relates to facilities and/or capital projects
- Oversee and manage vendor relations in the best interest of CUPS

**Organizational Duties and Performance**:

- Work collaboratively with SLT to develop and oversee the facilities and capital budget on an annual basis
- Ensure best practices are implemented at CUPS as it relates to facilities
- As the Building Operator, ensure all systems are operating safely and efficiently
- Provide direct supervision and support to the Facilities Manager to facilitate the effective day-to-day operations of the building
- Provide mentorship and coaching to the facilities team
- When on-call, respond to after hour calls, Security Alarm calls and or emergencies in partnership with the facilities team
- Participate in the Occupational Health and Safety Committee at CUPS
- Work in partnership with SLT to support uninterrupted building operations
- Act as the Project Manager for all facility projects, whether work is completed internally or by external partners
- Actively participate with the Leadership Collaborative in implementing the Strategic Plan, by providing support to any initiatives requiring facilities
- Implement energy-saving measures and promote environmentally sustainable operations
- Work with relevant parties on development of policies and emergency response plan

**Stakeholder Relations**:

- Develop and maintain collaborative and accountable working relations with internal CUPS colleagues
- Help create a caring, reliable, and trauma-informed care to all clients accessing CUPS by ensuring a safe and clean atmosphere for client service operations
- Become an ambassador to visitors to CUPS, by showcasing the building and being able to talk about the services offered from a high level. Facilitate tours, to promote both donor and funder retention and acquisition, commu

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