Governance & Control Specialist

5 months ago

Toronto, Canada TD Bank Full time

**Work Location**:
Toronto, Ontario, Canada

**Hours**:
37.5

**Line of Business**:
Governance & Control

**Pay Details**:
**Department Overview**

**The Enterprise Transformation, Enablement and Customer Experience (TECE) Governance, Control and Oversight (GCO) team is accountable for**:
**Ensuring that TECE businesses have adequately considered, managed, and mitigated the risks in day-to-day activities, operations, and services, and are operating within risk appetite.**

**Driving a strong risk culture, performing risk and control activities (including various risk assessments and testing and monitoring activities), while assisting TECE businesses meet their strategic business objectives through review, challenge, and oversight.**

**The Business Governance and Control team are the protectors of our businesses guided by the Three Lines of Defence Risk Framework: Risk Ownership, Risk Oversight, and Internal Audit. Our overall goal is to oversee the compliance of business risk, controls and oversight activities, while lending a critical voice as a consultant contributing towards business objectives.
**Job Description
**We are looking for a dynamic team player who has regulatory compliance expertise, and/or marketing knowledge and operational risk experience to enable speed-to-market, enhanced governance and mitigate risk.**

**This position will report to the Senior Manager, TECE businesses G&C 1B. Key accountabilities for the position include**:

- **Oversee and manage change governance**:

- **Lead regulatory change management (privacy, consumer protection, etc.)**:

- **Support Marketing programs, Customer Experience and other technology innovation initiatives**:

- **Support review, guidance and oversight on Marketing innovation initiatives; finding the right balance between risk and reward, in conjunction with both business stakeholders and control partners in various BAU, NEW and other operating models**:

- **Review Marketing initiatives from a privacy, compliance, conduct and risk perspective**:

- **Review and provide challenge on Change Risk Assessment (CRA), Privacy Impact Assessment (PIA) and other applicable project documents**:

- **Management of the Marketing Innovation and Initiatives Review (MIIR) forum**:

- **Participation in internal incident management procedures and reporting as it relates to Marketing operations, vendors and privacy incidents**:

- **Support Regulatory Compliance Management (RCM) risk assessments, control mapping and testing.**:

- **Act as a point of escalation to Marketing control partners**:

- **Draft and manage key G&C owned policies and procedures, support development of other Marketing owned documentation and provide feedback on enterprise processes documentation that may affect department on behalf of Marketing**:

- **Focus on continuous improvement - review & introduce efficiencies in processes to enable speed to market of materials and enhanced risk mitigation. Build and maintain effective relationships with team members, business partners, and control partners including Legal**

**Job Requirements**
- **5+ years of experience in the areas of compliance, risk or privacy, Privacy Designate experience is an asset**:

- **Extensive knowledge of social media, marketing technology, and digital marketing tactics**:

- **Marketing experience is an asset**:

- **Understanding of TD enterprise data platform is an asset**:

- **Enthusiastic, Quick learner, self-starter, strong work ethic**:

- **Strong relationship management**:

- **Experience with TD project management and agile methodologies**:

- **Excellent judgement and decision-making**:

- **Effective negotiating**:

- **Analytical skills**:

- **Strong Communication and Presentation Skills**:

- **Impact & Influencing**:

- **Time Management**:

- **Strategic thinker and problem solver**

**Who We Are**:
**TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.**

**TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to

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