Team Manager, Quality Assurance

7 months ago

Melville, Canada Saskatchewan Crop Insurance Corporation Full time

**What you'll do**:

- **Leadership and Supervision**:Provide day-to-day direction, management, and supervision to a team of quality assurance analysts, including coaching and training.
- **Alignment to Quality Standards**: Ensure team members understand the importance of QA roles and foster an environment aligned with achieving set quality standards.
- **Collaboration and Support**:Collaborate with external consultants and stakeholders on system development and design, making recommendations and implementing solutions.
- **Testing and Verification**: Review testing and system design specifications, verify test criteria and project documentation for accuracy and completeness, and coordinate production releases.
- **Data Administration and Reporting**: Provide data administration support, create and run data queries and reports, and analyze data to verify system programs meet design specifications.
- **Policy Alignment**: Provide program information to analysts and other stakeholders, complete systems sign-off documentation, and ensure compliance with SCIC policies and regulations.
- **Personnel Management**: Make staffing decisions, conduct work plan sessions and performance appraisals, and provide coverage for the Executive Director, Business Solutions as needed.
- **Communication and Reporting**: Attend committee meetings, produce progress reports for executive management, and provide timely documentation and information to the Audit Committee.
- **Quality Assurance Audits**: Conduct regular inter-QA audits, identify discrepancies, and recommend improvements to ensure process efficiency and effectiveness.

**Qualifications**:

- Post-secondary training in computer science supplemented with five years' related experience.
- Professional certifications related to quality assurance such as Certified Software Quality Engineer (CSQE) or Certified Manager of Software Quality (CMSQ)
- ITIL V4 Foundations Certificate
- Strong communication, management and analytical skills.
- Preference for knowledge of SCIC programs and automated testing tool experience
- A criminal record check is required.

**Competencies**:

- **Service Excellence**:Develops and implements practices and programs that will benefit the organization while improving customer satisfaction and customer experience. Delivers and provides additional information or service beyond customer expectations.
- **Personal Leadership and Development**:Models a range of leadership styles, regardless of position. Balances organizational, team and individual commitments. Models integrity and inclusiveness by being open, acting with empathy, sharing resources/knowledge across teams and being respectful of all skills and viewpoints.
- **Strategic Thinking**:Commits to achieving success at the team and organizational level. Reprioritizes annual and operational responsibilities in order to respond to changing needs of the organization.
- **Decision Making**:Explains the rationale for decisions and how it may impact the workplace. Identifies and plans for the impacts or implications of decisions in the current and future environment.
- **Innovation**:Adapts methodology and ideas quickly for immediate or anticipated changes in the environment. Looks for incremental improvements in work processes and results. Is a self-starter.
- **Analytical Thinking**:Asks pointed questions and does research to learn more about the issue. Reflects on past experience and organizational practices and processes to develop consistent action plans. Involves or moves the issue on to the right person.
- **Team Collaboration**:Encourages, supports and motivates team members to share ideas, knowledge, solutions or concerns. Recognizes and responds to team members by encouraging them to be involved or through assigning responsibilities.
- **Building Organizational Community**:Communicates team objectives and accomplishments both inside and outside the team. Encourages all team members to participate and offer ideas. Works toward solutions that all team members can support.
- **Communication**:Presents constructive feedback or difficult communication in a manner that supports expectations and fosters an open conversation. Identifies and presents information that will motivate, persuade, engage or influence others. Uses open-ended questions, active listening and dialogue to encourage others to provide information about underlying needs or issues.
- **Accountability**:Ensures resources are directed to support the organization’s desired goals and culture. Enables a culture where people hold themselves personally accountable for results. Takes personal responsibility for fulfilling own commitments and the commitments of the team.
- **Performance Management**:Makes timely decisions to move work forward; takes responsible risks to improve services and achieve goals. Continuously strives to meet or exceed organization and unit goals and objectives. Takes/provides opportunities to learn and demonstrat

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