Quality Assurance Analyst

**What you'll do**:

- Attend design and requirement meetings for assigned projects as QA Lead.
- Review project specifications to ensure completeness, consistency, and conformance to policy and procedures and suggest alternatives.
- Perform baseline, functional, integration, system and regression testing.
- Ensure business priorities and risks are considered in all testing activities.
- Prepare, document and maintain detailed project and test plans, project test criteria and data according to standards.
- Develop and perform risk-based test case selection.
- Provide time estimates for the testing phase of projects and identify conflicting priorities.
- Execute the test plan and confirm results (printed, displayed, stored) for completeness, accuracy and ease of use.
- Set up, maintain and utilize test scripts in the automated test tool.
- Write test cases in required format using available documentation and seek out undocumented information when necessary.
- Update regression test cases to reflect changes in systems.
- Review and approve the initial production run for the project.
- Respond to Service Desk Technicians and end users regarding inquiries and recommend solutions to problems.

**Qualifications**:

- To be successful in this position, you will need a diploma in computer science, supplemented with one year of directly related experience in quality assurance. An equivalent combination of education and experience may be considered. Other qualifications include:

- Analytical and problem solving skills to analyze implications, and make recommendations to resolve data irregularities.
- Knowledge of testing practices and methodologies.
- Ability to interpret system specifications and develop value testing criteria and plans.
- Communication skills that enable understanding and interpretation of complex verbal and written direction/information, to audiences with varying knowledge levels.
- Organizational skills to meet deadlines, manage multiple concurrent tasks, and adapt to changing priorities.
- ITIL Foundation Certification an asset.
- Preference will be given to those who have experience with an automated test tool.
- A criminal record check is required.
- Computer Science Diploma

**Competencies**:

- **Service Excellence**:Builds rapport and committed relationships. Uses customer feedback to make changes in work and personally commits to resolving customer issues. Evaluates service delivery and makes recommendations to enhance the customer service experience.
- **Personal Leadership and Development**:Models integrity and inclusiveness by being open, acting with empathy, sharing resources/knowledge across teams and being respectful of all skills and viewpoints. Seeks out continuous learning opportunities to further develop skills. Demonstrates self-awareness by knowing oneself and the impact on one’s behaviours on others.
- **Strategic Thinking**:Ensures that individual objectives reflect the organizational direction. Listens and influences others to generate enthusiasm and commitment to the organization’s vision, values, mission and strategic direction. Has a clear understanding of organizational objectives and aligns daily tasks to strategic goals.
- **Decision Making**:Able to adapt decisions based on new and changing information. Makes timely decisions even when information is unclear or limited. Explains the rationale for decisions and how it may impact the workplace.
- **Innovation**:Thinks outside the box to identify new solutions. Looks for incremental improvements in work processes and results. Looks at problems or issues from a variety of angles.
- **Analytical Thinking**:Makes intelligent assumptions to develop explanations and determine possible steps and options. Asks pointed questions and does research to learn more about the issue. Makes suggestions at team meetings and to manager on potential/known issues and possible solutions.
- **Team Collaboration**:Develops relationships by establishing respect, trust, support and understanding. Displays a “we” rather than “I” attitude. Tries to understand various points of view. Brings forward ideas, solutions and concerns to help the team problem solve and build solutions.
- **Building Organizational Community**:Actively builds relationships by establishing respect, trust, support and understanding. Works independently, interdependently and participates as a contributing member across work teams. Is friendly, positive and professional with people they meet.
- **Communication**:Presents constructive feedback or difficult communication in a manner that supports expectations and fosters an open conversation. Responds to audiences needs by modifying the approach, content or format of the communication. Seeks to understand through facts and information.
- **Accountability**:Takes personal responsibility for fulfilling own commitments and the commitments of the team. Models the values of the organization. Acts in an ethical manner.
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