Technical Services Manager

4 months ago

Vaughan, Canada SharpLight Technologies Full time

**Company Description**:
**Why Should You Join SharpLight?**

Our culture is simple: we are a young, lean and vibrant company. We are an intelligent, fun, hard-working group of people who love to wear multiple hats in an exciting work environment. We want everyone’s input - and we appreciate and encourage your feedback and ideas. We believe that every SharpLight family member delivers to its bottom line and we work hard to make it known day in and day out.

**The Exciting Position**:
Reporting to the EVP of Operations, the **Technical Manager**, will be responsible for overall Technical, Service and delivery while, overseeing technical services calls, maintenance, demos and logistics to ensure that all our professional (delivery and maintenance) expectations are met while providing excellent end user support in the most efficient manner possible. This is a wonderful opportunity to work in a fast-growing company with a dynamic and exciting team SharpLight offers a competitive salary, commission and benefits package.

**Position Tasks and Responsibilities**:

- Manages a team of North American technical consultants to ensure quality and on-time technical implementations, working with both internal and external stakeholders
- Ensures the successful installation and testing of SharpLight’s medical devices across North America with the support of local field technicians
- Manages site operations including third-party contractors and efficient day-to-day operations of all Technical and maintenance functions
- Creates and executes the regular maintenance project
- Proactively identifies and troubleshoots problems with implementation or efficiency
- Trains contractors and team members on the required technical skills to complete set up and/or technical troubleshooting
- Staying atop of emerging technologies and methods for creating and supporting world-class solutions
- Interact and support the SharpCare Division in providing the SharpLight Superior Experience to partners
- Conducts quality assurance tests and on-site technical service calls
- Manages regulatory protocols for material control & non-conformance
- Provides assistance with demonstrations and events
- Assigns, directs, prioritizes and reviews activities in terms of group resourcing, planning, budgeting and scheduling
- Facilitates inter-departmental collaboration for the purpose of ensuring technical activities are executed as planned
- Motivate teams to document solutions and contribute to internal knowledge base
- Demonstrate thought leadership to resolve customer and business challenges; proactively address service escalations
- Participate in the company’s internal, departmental, and cross-departmental initiatives.

**Qualifications and Skills**

**The Superstar**:
We are looking for an individual who is strategic, proactive, energetic and has relevant experience as a Technical Service manager. The superstar we want as part of our SharpLight family is professional, engaging, friendly and detail oriented.

**Required Education & Experience**:

- College diploma in Electronics
- Experience in building and leading effective teams
- 5+ years in Technical Consultant role
- Excellent partner relationship and service acumen
- Modern problem solving and root cause analysis
- Ability to conduct and document team’s performance to meet company standards for professionalism, attendance, and work targets
- Ability to provide direction to multiple projects, internal and external stakeholders, and manage competing priorities
- Excellent organization, communication and collaboration skills
- Ability to translate issues into business impacts and propose solutions that produce a win-win outcome
- Ability to coach and mentor technical consultants on solution delivery, consulting, and change control tools and techniques
- Promotes and ensures team adherence to Implementation methodology, best practice guidelines
- Lift 50kgs (110lbs)

**Commitment to Diversity**

**Salary**: $70,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- Service and Maintenance: 5 years (required)
- Electrical experience: 7 years (required)
- Technical Manager: 2 years (required)
- Laser Machine or Electronics: 2 years (preferred)

Work Location: In person

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