Hospitality Manager, Retail

5 months ago

Toronto, Canada Compass Group Full time

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.

**Why work with Eurest Dining?** We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.

**Job Summary**:

- Job Summary
- Now, if you were to come on board as one of our **Hospitality Managers, Retail**, we’d ask you to do the following for us:
- Welcome customers by determining their coffee interests and needs
- Educate customers by presenting and explaining the coffee drink menu, answering questions
- Prepare coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, cafe latte, and cappuccino
- Sell coffee and coffee grinding/brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates
- Maintain inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar
- Keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
- Maintain a safe and healthy work environment by following organization standards and sanitation regulations
- Improve quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar
- Recruit, hire, schedule and perform general administrative duties.
- Ensure excellent client relationships and client satisfaction with the service and menu options.
- Achieve compliance with Compass’ Quality Assurance, Occupational Health and Safety Act and WHMIS regulations.
- Initiate frequent workplace inspections and WHMIS training of all staff and effectively manage all.

Think you have what it takes to be our **Hospitality Manager, Retail**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.- At least two years of related barista management experience
- The ability to control food and labour costs.
- A strong motivator, mentor and leader with management skills.
- A detail-oriented individual and a strong team player.
- Outstanding client relationship skills.
- Excellent communication skills (written and verbal).
- Proven Microsoft Office skills (Word, Excel, Outlook).
- Excellent customer service skills
- Previous work experience as a Barista is an asset
- Ability to understand and carry out oral and written instructions and request clarification when needed
- Strong interpersonal skills and ability to work as part of a team
- Physical ability to carry out the duties of the position

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