Front Office Overnight Supervisor

1 week ago

Banff, Canada FAIRMONT Full time

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

**Job Description**:
**Front Office Overnight Supervisor**

Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

**What is in it for you**:

- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500 for lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

**What you will be doing**:

- Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service team
- Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
- Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests
- Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
- Participate in Front Desk agent mentorship program meeting with agents in a 1 on 1 basis to foster their development as well as conducting regular performance evaluations
- Develop and maintain standards for the department, while adhering to Fairmont's core standards
- Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies
- Vital part of the hotel's Emergency Procedures
- Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
- Understand and promote the Hotel's vision, while supporting with departmental goals and vision
- Carry out performance management consistently with the standards set out by the Department Head and Talent & Culture
- Communicate and liase effectively with other leaders in the department and hotel
- Strong attention to detail, highly organized and able to meet time sensitive tasks
- Other duties as assigned

**Qualifications**:
**Your experience and skills include**:

- Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
- Excellent knowledge of Micros-Opera Property Manager, word and excel
- Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
- Graduate of Hotel Management or Hospitality program an asset
- Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
- Excellent written and verbal skills with a high attention to detail required
- Solutions-orientated, strong interpersonal skills and problem solving techniques
- Constant standing and walking throughout shift
- Lifting-Under 20lbs 10% of Work Time
- Carrying
- Over 20lbs 10% of Work Time
- Pulling
- Over 20lbs 10% of Work Time

**Your team and working environment**:

- Fast-paced, upscale, luxury hotel
- Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
- Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information

**Our commitment to Diversity & Inclusion**:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor? **We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life,

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