Front Office Reception Agent

1 week ago

Banff, Canada FAIRMONT Full time

**Company Description** Who We Are**:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

First impressions are everything Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories

**Job Duties Include**:
Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

- Consistently offer professional, friendly and engaging service
- Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
- Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Assist guests regarding hotel facilities in an informative and helpful way
- Respond to each Guest who approaches the Reception Desk
- Drive rate through up-selling room brands
- Follow departmental and hotel policies, procedures, service and safety standards
- Other duties as assigned

**Qualifications** Your Skills & Qualifications**:

- Previous experience in Front Desk or customer service an asset
- Previous Property Management System (PMS) experience an asset
- Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
- Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights

**Additional Information** Job Perks & Benefits**:

- Subsidized staff accommodation provided on-site for full time status employees and one complimentary meal per shift in our staff cafeteria
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

**Our commitment to Diversity & Inclusion**:
If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

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