Group Reservations Coordinator

5 months ago

Markham, Canada Hilton TorontoMarkham Suites Conference Centre & Spa Full time

**DUTIES**:
The Primary duties of this position are best classified as:

- Technical Prior experience on ONQPM, ONQ R&I & Delphi (Sales System)
- Clerical Require strong administrative skills, ability to complete task accurately and in a timely manner.

**POSITION DUTIES AND RESPONSIBILITIES**:

- Build all Group SRP’s in OnQ R&I and OnQ PMS and ensure all necessary Group information is communicated accurately to the Front Office Team Members.
- Create House accounts for groups and set up group master bill accounts with proper routing of room and taxes
- Review group blocks for cut-off date extensions and ensuring the group blocks are created and monitored correctly prior, during, and post-departure.
- Run group arrivals lists daily for future arrival dates, and no-show reports daily.
- Complete Group Commission Report and group departure.
- Create and maintain group and transient room blocks. Ensure all reservations have correct billing and all other necessary information.
- Assist in completing all VIP and internal reservations and communicating any issues.
- Assist with group billing, posting final charges, deposits, etc.
- Attend weekly group pick-up calls and revenue meetings.
- Issue Hilton Honors points to all past groups.
- Prepare and distribute a group pickup and cut-off report in a timely manner.
- Ensure all Final Group pickup numbers are inputted accurately on a weekly basis into Delphi from OnQ PM.
- Load local negotiated accounts in OnQ R&I, allocate room inventory and update/distribute the hotels Local Negotiated Account list.
- Update and compile reservations and revenue related reports as directed by the Director of Revenue.
- Ensure file cabinet is organized.
- Assist Revenue Manager and DOSM with other duties as assigned.
- Perform all other duties and tasks as assigned by the Assistant General Manager.

Our company has an accommodation process in place for applicants with disabilities. Accommodations are available upon request at all stages of the recruitment and selection process.

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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