Technical Account Manager
6 months ago
Work location:
CDS 137 Northfield Dr
City:
Waterloo
What you will do:
The Technical Account Manager (TAM) is a key stakeholder in managing CDM’s customer relationships. The TAM will oversee a portfolio of clients, ensuring the relationships remain healthy through strong communications & governance across the technology and services provided by CDM. The TAM closely collaborates with departments across CDM to activate the vision.
This is a hybrid position. Office location is 137 Northfield Drive West, Waterloo.
Key Responsibilities
Customer Projects
- Oversight, indirect management and technical support to project teams, vendors and customer.
- Partner with PMO resources to ensure proper identification, tracking, status, risks, and key decision points are communicated effectively.
Governance
Communication and reporting
- Primary person to work with customer on technical matters that come up through regular customer meetings and quarterly business reviews.
- Review and monitoring of service performance, sharing insights with customers
- Engage cross functionally with internal teams to satisfy reporting and product needs on client’s behalf
- Act as an escalation point to customers
- Communicate proactively with Clients regarding product and program information, supportability issues and strategic product plans
Contract review and compliance
- Understand commitments outlined in customer and vendor contracts
- Support sales team with contract renewals
- Lead internal stakeholders and 3rd party support partners to ensure proper escalation and resolution processes are utilized
Financial
- Understand customers financial performance through regular review of P&L, understanding revenue and cost impacts.
- Provide insights, and opportunities to sales and operational teams through analysis of financial performance.
- Contribute to the identification of customer needs to help drive new solutions, software tools, problem resolution and upsell opportunities
Customer Relationships
- Build and nurture customer relationships, specifically with technical and operational stakeholders
- Technical understanding and oversight of all CDM’s services and how they are applied to customers
- Consult and collaborate with CDM sales to understand customers current and upcoming needs
- Develop strong relationships and work closely with our technology, operations, and sales teams to facilitate solutions to customer issues, whether it be process, technical or service related.
- Actively participate in customer QBR’s
- Collaborate with other TAM’s to document best practices and contribute to enriching internal processes for CDM
Technical Solutioning
- Solves the technically focused problems associated with existing services and customers.
- Key responsibilities include the identification of requirements, working with internal SME’s to develop solutions, development of pricing proposals, creation of scope of work documents.
- Consult and collaborate with TSM’s on any new solutions being added to or significant changes to in existing customers environment.
Product & Industry Knowledge
Education & Certification
- Degree or diploma in Business, Technology, Operations or Marketing
- Hardware/software/network certifications
Experience
- 5 years relevant experience with business, marketing, technology and/or strategy implementation
- Customer service managing direct communication to multiple stakeholders
- Experience working within a team within a large, complex high-tech or software focused organization
Knowledge, Skills and Abilities
- Strong relationship building skills and conflict negotiation skills
- Strong written and verbal communication skills; including the ability to present technical issues to a non-technical audience; and the ability to escalate up effectively
- Demonstrated ability to manage multiple customers concurrently and deliver results under pressure
- Ability to think critically; to identify problems and explore options to evaluate and implements real-time
- Comfortable working in a fast pace, diverse, environment where change is the only constant.
- Self-starter, capable of working independently and remotely
- Ability to be on call in afterhours situations
Inclusion & Diversity
Accessibility
.
-
Technical Account Manager
6 months ago
Waterloo, Canada COREL CORPORATION USA Full time**Technical Account Manager** Push the boundaries of tech. In your sweatpants. We are looking for a Technical Account Manager to help us change the way the world works. Here, you will have the opportunity to combine your technical expertise with your desire to provide customers with a world-class experience with our products. The top creative and...
-
Technical Account Manager
6 months ago
Waterloo, Canada Cineplex Full timeWork location: CDS 137 Northfield Dr City: Waterloo What you will do: The Technical Account Manager (TAM) is a key stakeholder in managing Cineplex Digital Media’s (CDM) customer relationships. The TAM will oversee a portfolio of clients, ensuring the relationships remain healthy through strong communications & governance across the technology and...
-
Technical Account Manager
6 months ago
Waterloo, Canada Cineplex Full timeWork location:CDS 137 Northfield DrCity:WaterlooWhat you will do:The Technical Account Manager (TAM) is a key stakeholder in managing CDM’s customer relationships. The TAM will oversee a portfolio of clients, ensuring the relationships remain healthy through strong communications & governance across the technology and services provided by CDM. The TAM...
-
Technical Revenue Manager
5 months ago
Waterloo, Canada Sandvine Full time**Transform the way the world runs networks** **The opportunity**: As a Technical Revenue Manager, you will be responsible for developing, enhancing and maintaining the Company’s revenue transaction and reporting requirements. Reporting to the Director, Revenue Management and Accounting, you will own accountability in revenue & cost of sales forecasting,...
-
Manager, Financial Accounting
6 months ago
Waterloo, Canada BlackBerry Full timeWorker Sub-Type: Regular **Job Description**: BlackBerry® is a transformed company. Today, BlackBerry provides intelligent security software and services to enterprises and governments around the world. The company secures more than 500M endpoints including over 235M vehicles. Based in Waterloo, Ontario with offices around the globe, we use AI and machine...
-
Technical Solutions Manager
1 month ago
Waterloo, Ontario, Canada Cineplex Full timeAbout the Role:Cineplex is seeking a highly skilled Technical Account Manager to join our team. As a key stakeholder in managing customer relationships, you will oversee a portfolio of clients, ensuring the relationships remain healthy through strong communications and governance across the technology and services provided by CDM.Key...
-
Accounts & Tax Manager
4 weeks ago
Waterloo, Canada Sandvine Full timep>This position’s primary role is to develop and implement systems to compile information for various federal, state, and local reports. The Tax Manager ensures timely and accurate filing of tax returns, assesses tax implications surrounding pending mergers and acquisitions, recommends ways to minimize corporate tax through use of tax laws and regulations,...
-
Accounts & Tax Manager
1 month ago
Waterloo, Canada Sandvine Full timep>This position’s primary role is to develop and implement systems to compile information for various federal, state, and local reports. The Tax Manager ensures timely and accurate filing of tax returns, assesses tax implications surrounding pending mergers and acquisitions, recommends ways to minimize corporate tax through use of tax laws and regulations,...
-
Account Manager
5 months ago
Waterloo, Canada Kindred Credit Union Limited Full time**At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.** **You're invited to make a difference ** as a **full-time Account Manager **in our **Waterloo Branch.** In this role, you will build relationships with members (agricultural, commercial,...
-
Technical Manager
5 months ago
Waterloo, Canada University of Waterloo Full timeOverview: The Technical Manager is responsible for the management of people, finances, technology, and processes that provide research computing support to the Faculty of Mathematics, as well as actively participating in that support. **Responsibilities**: Management - Guides and assesses the technical work of the operating group; Monitors and evaluates...
-
Manager, Accounting
6 months ago
Waterloo, Canada MAC LLP Full timeMAC LLP is a full-service public accounting firm in Waterloo Region that has been in business for over 30 years. We deliver services to a wide range of clients including owner-managed businesses, not-for-profit organizations, charities, social housing, and individuals, and pride ourselves on our ability to do so in a way that is both professional and...
-
Key Account Manager
5 months ago
Kitchener-Waterloo, Canada Westburne Full time**Westburne** is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow. To learn more about Westburne, please visit us at...
-
Commercial Account Manager
6 months ago
Waterloo, Canada SLS Insurance Brokers Ltd Full time**Opportunity**: exciting opportunity to join a dynamic firm with a diverse client portfolio specialized in long haul and short-haul trucking. The immediate role is to support the President and Owner of the firm in managing both small-mid-sized accounts and larger clients. **Description**: not only will the role focus on support and service there is a...
-
Channel Account Manager
1 month ago
Waterloo, Canada Voltera Full time**About Voltera** Our flagship product, the V-One, is a multi-functional desktop PCB printer that was designed for rapid prototyping and education in traditional, rigid electronics. Our newest product, NOVA, is the world’s first direct-write printer for soft, flexible, and stretchable electronics. It’s designed to push the limits of what’s possible,...
-
Waterloo, Ontario, Canada Tbwa ChiatDay Inc Full timeAbout UsCarta is a purpose-built software company that transforms traditional accounting into a powerful growth engine. Our world-class fund administration platform supports nearly 7,000 funds and SPVs, representing nearly $130B in assets under management in venture capital and private equity.We are trusted by more than 40,000 companies across over 160...
-
Senior Accounting and Finance Manager
3 weeks ago
Waterloo, Ontario, Canada Aunty's Kitchen Full timeJob Title:Bookkeepers and Accounting Clerks SupervisorJob Summary:Aunty's Kitchen is seeking a highly skilled and experienced Bookkeepers and Accounting Clerks Supervisor to join our team. The successful candidate will be responsible for supervising a team of accounting and clerical staff, providing guidance and support to ensure the smooth operation of our...
-
Accounting Supervisor
1 month ago
Waterloo, Ontario, Canada Aunty's Kitchen Full timeJob Title: Accounting SupervisorAunty's Kitchen is seeking an experienced Accounting Supervisor to join our team. As an Accounting Supervisor, you will be responsible for overseeing the day-to-day financial operations of the company, ensuring accuracy and efficiency in all financial transactions.Key Responsibilities:Supervise a team of accounting clerks and...
-
Manager, Technical Support
1 week ago
Waterloo, Canada Open Text Corporation Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Accounting and Assurance Manager
2 months ago
Kitchener-Waterloo, Canada Charles Seebach CPA Professional Corporation Full timeThis role has the potential to participate in the ownership of the firm and help direct the firm into the future. **Role and responsibilities**: - Complete review and compilation engagements for a variety of industries - Perform audit procedures, from planning to completion of the file - Prepare corporate, trust and personal tax returns - Mentor and train...
-
Accounting Manager
6 months ago
Waterloo, Canada Renison University College Full timeRespected as an inclusive community that values the diversity of its faculty, staff, and students, Renison is committed to engaged education for the well-being of the world, offering degree programs reflecting social engagement through the School of Social Work, and the Social Development Studies Department; global engagement through our Culture and Language...